Job Application for Patient Service Representative

Patient Service Representative - Billing: 🤝🧾

The Patient Service Representative - Billing works within our Clinical Operations team and serves as a link between patients, the practice, and the healthcare system. They are often the initial point of contact for patients at Midi, entrusted as brand ambassadors to deliver and maintain the highest level of service throughout each patient's journey.

The Patient Service Representative team at Midi ensures that patients receive necessary support during their care, facilitates new patient registration, guides patients through the healthcare system, and bridges any communication gaps. Specifically, the Patient Service Representative - Billing focuses on handling billing-related issues and cases. They assist patients with billing inquiries, insurance questions, and complaints, aiming to provide a superior customer service experience:

This job is “HOT”: 🔥

Make a real impact on women’s health – Help patients navigate their healthcare journey with care and clarity.
Work from anywhere – Enjoy full remote flexibility while being part of a mission-driven, collaborative team.
Shape the future of a growing startup – Contribute to processes, tools, and workflows as Midi Health expands and innovates in women’s care.

Business impact: 📈

Serving as the primary contact for patients, ensuring effective communication.
Collaborating with clinical teams to verify insurance coverage and benefits before telehealth appointments.
Assisting patients in understanding financial obligations and payment options.
Utilizing Zendesk to promptly and professionally resolve patient billing inquiries.
Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing.
Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes.
Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR).
Managing intake procedures, including healthcare and insurance forms, and collecting payments.
Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy.

What you will need to succeed: 🌱

2-5 years providing a best-in-class patient/customer experience
1-2 years of billing experience (preferred)
2 years of Zendesk experience
2 years of EMR (Athena preferred) experience
2 years of Google Workplace experience (required)
Strong, professional verbal and written communication skills
Requires a strong, reliable internet connection and a quiet, distraction-free workplace

Hours: We're seeking candidates available to work Monday through Friday within the following shift times:
10am - 6:30pm EST (9-5:30 CST, 7am-3:30 PST) and/or 2pm - 10:30pm EST (1pm-9:30 pm CST, 11am - 7:30pm PST)

What we offer: 💼 ✨

Compensation = $23/hr, full-time non-exempt
Opportunity to join a growing start-up at the ground level
Health, dental, vision and paid time off
100% remote environment, Midi laptop and work-from-home stipend

The interview process will include: 📚

Recruiter Interview (30 min)
Hiring Manager Interview (30 min)
Final Interview (30 min)

#LI-MB1

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

Please find our CCPA Privacy Notice for California Candidates here.

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Midi Health is dedicated to expanding access to specialized care for women in midlife. Patient Service Representatives often interact with patients who are navigating complex symptoms and financial frustrations simultaneously. Why is women’s health a mission you want to support, and how do you maintain empathy when resolving difficult billing disputes?

Imagine you log into Zendesk at 12:00 PM CST and have the following 4 tickets in your queue. You only have time to handle one immediately before a team sync. Which one do you handle first, which one do you handle last, and why? Limit your answer to 3 sentences total. Ticket A: A patient complaining on live chat that they are locked out of their Athena portal 10 minutes before their telehealth appointment. Ticket B: A furious email from a patient who was accidentally double-charged $23 on their credit card yesterday. Ticket C: An internal note from a clinician asking you to verify insurance for a high-risk patient whose appointment is tomorrow morning. Ticket D: A patient asking for a itemized superbill for a visit that occurred 3 weeks ago so they can submit it to their HSA.

As a growing startup, Midi encourages team members to help shape our processes. Based on your experience with billing workflows (and tools like Zendesk or Athena), describe one common 'communication gap' or 'billing trend' you’ve identified in a previous role. How did you address it, or how would you suggest we optimize it here to improve the patient experience?

Do you have at least 2–5 years of experience providing a best-in-class patient experience in a healthcare or similar customer-facing environment?

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Do you have 1–2 years of billing experience?

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Do you have 2+ years of experience managing high-volume workflows within Zendesk or a similar ticketing system?

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Do you have 1-2 years of experience working with an EMR (preferably Athena)?

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Patient Service Representative - Billing

Patient Service Representative - Billing: 🤝🧾

This job is “HOT”: 🔥

Business impact: 📈

What you will need to succeed: 🌱

What we offer: 💼 ✨

The interview process will include: 📚

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U.S. Standard Demographic Questions

Voluntary Self-Identification