Clinical Operations Specialist: 📊🏥

The IWC Clinical Leadership team is looking for a Clinical Operations Specialist comfortable in a rapidly growing and changing environment. The ideal candidate is a strong communicator both written and verbally and is able to anticipate needs by understanding the preferences and needs of each of the team. They will support process improvement as the company scales and will take pride in balancing competing priorities while also moving tasks forward with impeccable attention to detail.

This job is “HOT”: 🔥

The Clinical Operations Specialist plays a pivotal role in supporting the efficiency and effectiveness of clinical operations. Reporting to the Medical Director, IWC, this position focuses on directly supporting goals and initiatives for our 4 Clinical Leaders (1 Medical Director, 3 Clinical Directors) overseeing the entire clinician workforce. This candidate plays a key role in the development, implementation, and optimization of standard operating procedures (SOPs) and protocols, as well as serving as the lead in various projects. The specialist analyzes current processes, identifies challenges, and implements solutions to enhance operational excellence. This role requires close collaboration with various clinicians and operational leaders to ensure the delivery of high-quality patient care and a seamless clinical workflow. 

What You’ll Own: 🔑📋

Operational Excellence:

• Develop, document, and implement SOPs and protocols to standardize clinical operations.
• Conduct thorough research to identify root causes of operational challenges and propose practical, evidence-based solutions.
• Continuously evaluate existing processes, workflows, and procedures to identify areas for improvement using principles from Lean Six Sigma, total quality management, and other continuous improvement methodologies.
• Lead initiatives to streamline operations, reduce waste, and improve overall efficiency.
• Help manager calendars for clinical leadership; record and distribute meeting minutes as needed.

Collaboration and Communication:

• Partner with the Medical Director, Clinical Directors, and other Clinical Operations Leaders to align operational improvements with organizational goals and integrate clinical and operational perspectives in decision-making.
• Serve as a liaison between clinical staff and administrative leadership to ensure seamless communication and implementation of initiatives.

Project Management:

• Manage multiple projects related to process improvement, ensuring timely completion and alignment with organizational priorities.
• Track and report the progress and outcomes of improvement initiatives, providing actionable insights to leadership.
• Facilitate training sessions and workshops to educate staff on new processes and protocols.

Data Analysis and Reporting:

• Analyze data to assess the effectiveness of current operations and monitor the success of implemented changes.
• Utilize performance metrics to support recommendations and provide regular updates to the Practice Administrator and leadership team.

Business impact: 📈

• Care Delivery Metrics for Clinician Cohort
• Data Reports & Dashboards – Collect, evaluate, and analyze key performance metrics for Clinician Workforce.
  Internal Metrics Review Summary – Regular reporting on key trends and findings, shared with relevant teams. Identify unusual data trends, investigate root causes, and provide data-driven solutions with clear action plans.
• Assessment of current metrics, with recommendations for improvement.
• Clinician Workflow Analysis – Collect and synthesize feedback from various stakeholders on clinical workflows, identifying trends, and proposing solutions.
• Operational Escalation and Project Management
• Downtime SOPs – Updated SOPs for handling system downtimes for Clinicians.
• Updated clinical workflows - regularly update clinical workflows based on clinical guidelines.

Project Management - oversee projects in conjunction with Clinical Leadership. Inform key stakeholders of progress, blockers, and items for reconsideration or escalation.

• SOP/Workflow Development for Operational Excellence
• Updated protocols and SOPs – An analysis of existing protocols with recommended improvements.
• Process Improvement Proposals – Suggested workflow enhancements to improve productivity.
• A3 Analysis Presentations – Structured reports identifying operational challenges and continuous improvement strategies.

What you will need to succeed: 🌱

QUALIFICATIONS

• Bachelor’s degree.
• 3 or more years of work experience in a dynamic environment of telemedicine/healthcare startup and/or large multi-clinic hospital system
• Minimum of 2 years experience leading complex, cross-functional projects leveraging data, insights, and strategic planning
• Self-motivated and highly reliable, with excellent time management and project management skills.
• Strong organization skills with excellent attention to detail
• Exceptional written and verbal communication skills.
• Experience working in a fast-paced and rapidly growing environment.
• Ability to learn new systems and programs quickly
• Demonstrated commitment to a diverse and inclusive work environment.
• Strong experience in adapting communication to a diverse audience that may include: medical assistants, Nurse Practitioners & physicians, Executive / C-Suite and operations 
• Proficient in G-Suite

KEY COMPETENCIES

• Process improvement mindset
• Attention to detail and a strong focus on quality
• Ability to work independently while managing multiple priorities
• Collaborative and team-oriented approach

ADDITIONAL DESIRED SKILLS

• • Familiarity with healthcare and/or mission-driven businesses. 
  • Genuine interest in improving health outcomes for women.
  • A high level of energy and enthusiasm. A “no task is too small” attitude.
  • Ability to foster strong interpersonal relationships.

What we offer: 💼 ✨

• The compensation range for this role is $70,000-80,000 annually.
• Desirable benefits package, including:
• Health, dental and vision
• Paid holidays
• Flexible time off

The interview process will include: 📚

1. Recruiter Screen (30 min)
2. Hiring Manager Screen (30 min)
3. Director Interview (30 min)
4. Team Interview (30 min)
5. Final Interview

✨ Why Join Us?

We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.

#LI-DS1

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please find our CCPA Privacy Notice for California Candidates here.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please find our CCPA Privacy Notice for California Candidates here.