Back to jobs

Manager of Supportive Housing

Santa Cruz, California

About MidPen 

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Manager of Supportive Housing

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services, Senior Services, and Health and Supportive Housing) build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Resident Services also works closely with our residents and community partners, and their fellow MidPenners - including close collaboration with our Property Management team.

The Manager, Supportive Housing reports to the Director or Senior Manager, Support Housing and plays a critical role in implementing MidPen Services’ supportive housing strategies across a diverse, 12-county portfolio. The Manager, Supportive Housing is responsible for the day-to-day oversight and management of a portfolio of properties and staff. This position manages, coaches, and supports a team of up to seven site staff. The Manager, Supportive Housing provides programmatic/clinical oversight, program implementation, and administrative oversight to Supportive Housing programs to minimize crisis and support stable housing. The Manager, Supportive Housing also manages external partner relationships, which may include public agencies, referral partners and/or 3rd party partners who provide on-site health programs and support.

Responsibilities:

Program Efficacy & Efficiency

  • Provide programmatic support and guidance to support services staff to ensure high-quality delivery of services; consult with case management staff on direct service and documentation
  • Serve as a member of the management team for supportive housing, including sharing best practices across the supportive housing team
  • Partner with Property Management to address site-level challenges; address crises in a timely manner and ensure key partners and stakeholders are appropriately involved and informed
  • Respond to after-hours emergency calls for assigned portfolio and other portfolios as needed
  • Represent Resident Services at monthly community meetings for assigned portfolio
  • Ensure compliance with the Supportive Housing Operations Manual and regulatory and contractual requirements
  • Implement regular resident needs assessments and bi-annual resident satisfaction surveys; create a culture of customer-service and a focus on resident voice in decision-making
  • Manages initiatives and special projects that serve high-acuity populations
  • Ensure adherence to property and program budgets

Effective Team Building

  • Manage a portfolio of properties and associated staff including Senior Case Managers and Case Managers
  • Provide direct support and supervision to Senior Case Managers and/or Case Managers
  • Effectively onboard new team members; provide strong professional development and performance management for direct reports; manage annual planning and goal-setting processes for assigned portfolio
  • Ensure a healthy team culture that models MidPen’s core values and diversity, equity, inclusion and belonging principles
  • Run portfolio team meeting and help design and facilitate in-person trainings and meetings for the supportive housing team

Partnerships

  • Manage partnerships within assigned portfolio; develop new partnerships and relationships with outside service providers whose services may enhance on-site service delivery to tenants
  • Support property management in resolving challenges during lease up due to coordinated entry
  • In collaboration with CalAIM team, manage implementation of CalAIM within assigned portfolio
  • Support the Director and Senior Managers in ensuring mutual accountability and regular feedback in relationships with third party partners

Data-driven decision-making

  • Review portfolio-wide data to understand successes and opportunities for improvement; support the Director in monitoring acuity and vulnerability to inform changes to strategy
  • Ensure staff follow reporting norms and requirements; provide oversight on the timeliness and quality of data entered in Salesforce; ensure HIPAA compliance and strong data security practices
  • Support regulatory and funder reporting as needed
  • Ensure the availability and quality of data shared between MidPen and third-party partners
  • Identify staff who need additional training around data and reporting and ensure training is provided
  • Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

  • B.A. or B.S. degree or an equivalent combination of education and relevant experience
  • M.S.W or M.A. in psychology, counseling, or a related field and LCSW/MFT preferred
  • 5 years’ experience working in a social service, or community-based organizational setting including at least 3 years of experience in case management with high-acuity populations in an affordable housing setting; additional experience working in a clinical environment preferred
  • Two years’ experience directly supervising case managers
  • Experience supervising and coaching team members for performance
  • Experience implementing and evaluating programs and services for high-acuity populations; experience managing contracted partners strongly preferred
  • Prior experience with Coordinated Entry and HMIS systems preferred

Knowledge, Skills, and Abilities

  • Strong project manager and operational leader with excellent organizational skills and strong attention to detail
  • Strong collaboration skills
  • Familiar with best practices like motivational interviewing, housing first, harm reduction, and trauma-informed care
  • Demonstrated biopsychosocial assessment skills
  • Demonstrated ability to work with diverse communities in a multi-lingual environment
  • Ability to communicate professionally and effectively via phone and in writing with site staff and cross-functional internal partners, residents, public agencies, and members of the community
  • Demonstrated clinical judgment, discretion, and crisis-resolution abilities when working with diverse stakeholder teams, including residents
  • Exemplifies MidPen’s Core Values and Diversity, Equity, Inclusion and Belonging principles
  • Proficiency with Salesforce or comparable HMIS; proficiency with Microsoft Office (i.e., Excel, Word, PowerPoint, and Outlook) and other office productivity tools
  • Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
  • Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

  • Constantly perform desk-based computer tasks
  • Frequently sitting
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
  • Rarely twist/bend/stoop/squat, kneel/crawl

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

This position is based in Santa Cruz but travel to Aptos & Salinas as needed weekly.

Pay Range

$75,000 - $86,000 Annual Salary - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

  • Health Insurance 
  • Dental, Vision, Life & Disability Insurance
  • 403(b) Retirement Investment with Employer Match
  • Employee Education Reimbursement Program
  • Paid Parental Leave
  • FSA for Childcare, Medical, and Commuter Benefits
  • EAP Program
  • Pet Insurance
  • Paid Time Off
  • 14 Paid Company Holidays
  • 4 Paid Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

 

Create a Job Alert

Interested in building your career at MidPen Housing? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Education

Select...
Select...
Select...
Select...
Select...

Select...
Select...
Select...
Select...
Select...
Select...
Type of employment you are seeking: *
Schedules you can work: *
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in MidPen Housing’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.