Assistant Community Manager of Supportive Housing

About MidPen 

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Assistant Community Manager of Supportive Housing

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

The Assistant Community Manager of Supportive Housing is a dynamic leader responsible for assisting in ensuring properties are safe, welcoming, and compliant with regulatory standards. Supervising daily operations, you will assist in managing, compliance, and risk while fostering a supportive environment for residents with complex needs, including those facing housing instability, mental health challenges, and substance use issues. You will be part of a team that will drive operational excellence and resident engagement by cultivating strong relationships with residents, supervising onsite staff, and collaborating with social service providers and external partners.

This role offers a unique opportunity to make a meaningful impact by promoting resident well-being and building a resilient, team-oriented culture. A proactive, trauma-informed approach is key to balancing empathy with firm boundaries, making this position both challenging and deeply rewarding. With opportunities for professional growth and career advancement, you will play a pivotal role in strengthening the lives of residents and the communities we serve.

Responsibilities:

Resident Support and Engagement

• Build positive, professional relationships with residents to foster a safe and supportive living environment
• Communicate and partner closely with MidPen Resident Services, ensuring access to resources that promote housing stability and personal growth
• Assist in supervising resident communications, including resolving conflicts, addressing complaints, and ensuring residents understand their rights and responsibilities

Property Operations and Compliance

• Partners with the Community Manager in ensure daily operations for a properties, ensuring adherence to organizational and regulatory standards
• Collect rent, and security deposits, and manage delinquent accounts in compliance with financial procedures
• Ensure accurate and timely reporting for program certifications, re-certifications, and compliance reviews (Fair Housing, HUD, TCAC, etc.)

Emergency and Risk Management

• Coordinates in partnership with the Community Manager for emergency preparedness plans, ensuring residents and staff are informed and ready to respond to crises
• Completes incident reports, including resident safety concerns, property damage, or employee accidents, following organizational policies

Team Leadership and Collaboration

• Direct support onsite staff, providing regular feedback, performance reviews, and growth opportunities in the absence of a Community Manager
• Foster a collaborative working relationship with internal and external partners.
• Participate in team meetings, trainings, and self-care initiatives to build resilience and prevent burnout

Maintenance and Facilities Oversight

• Conduct regular property inspections to identify and address maintenance issues promptly
• Monitor curb appeal and ensure properties remain in compliance with safety codes, including fire and OSHA regulations
• Performs other duties as assigned

Qualifications:

To perform this job successfully, you must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• One (1) - Two (2) years of multi-family residential management experience, including one year in Affordable Housing or an equivalent combination of education and relevant experience
• Experience within Supportive Housing preferred
• One year of supervisory experience required
• Certification as a Tax Credit Specialist or Certified Occupancy Specialist (or ability to obtain within six months)
• Knowledge of Fair Housing laws, with completion of FHA certification within the first 60 days

Knowledge, Skills, and Abilities

• Strong interpersonal skills, with a demonstrated ability to work empathetically and effectively with high-needs populations
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software such as RealPage
• Ability to manage complex situations, maintain professional boundaries, and remain calm under pressure
• Excellent written and verbal communication skills, with the ability to interpret regulatory guidelines and operational procedures
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Ability to travel between properties as needed
• Availability for occasional evening or weekend hours to meet resident or operational needs

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Pay Range

$21.54 - $26.92 Hourly - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

• Health Insurance 
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment with Employer Match
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• 14 Paid Company Holidays
• 4 Paid Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.