Associate Director of Property Operations

About MidPen 

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

PAY RANGE

$120,000 - $132,000 Annual Salary - Pay based on applicable experience and qualifications

POSITION OVERVIEW

This position reports to the Senior Director of Property Operations for MidPen Housing and has responsibility for the daily operations of a region of properties. Key areas of responsibilities include Fiscal Management, Resident Management, Employee Supervision, Community Outreach, and a strong understanding of Internal Partner Collaboration.

ESSENTIAL DUTIES

• Supervise, hire onboard and train Property Managers. In addition to supporting peers with onboarding, hiring, and training of new Property Managers
• Supervise hiring process, including submission of requisition, collaboration with Recruiting Team and interviewing
• Support Property Manager in Community Manager interviews and onboarding process. Ensure regular check-ins with direct reports, to support Communication
• High level of staff management, to include recognition, performance management, improvement plans and disciplinary actions. In addition to retention efforts, the ADPO should acknowledge high performing team members and ensure their career path is supported
• Promotes a positive work environment that provides growth opportunities for Property Managers and on-site team members
• Provides leadership in the development of team members while holding individuals accountable for meeting goals and expectations
• Visit properties on a regular basis and maintain open communication with on-site team members
• Work with Real Estate Development Department and other business partners to assure effective operations planning acquisitions, including budget formulation, systems for managing the transition from development to property management, and oversight and documentation of ongoing compliance requirements
• Work with Real Estate Development Department as necessary to facilitate new project development, including on occasions where the Senior Director of Property Operations is unable to be present, represent MidPen Housing Management at public forums and interviews for new development
• Take a leadership role in the resolution of communication issues with staff and residents. In addition, having a high level of customer service to de-escalate resident complaints/concerns and have a proactive approach to resolution
• Assist in the review of NOI on all properties to assure effective expense control and operating costs
• Maintain a working partnership with local community groups including government officials, law enforcement and fire safety professionals
• Partner with the local Housing Authority and schedule regular meetings to ensure a solid applicant pool
• Lead discussions with external partners to support other communities and the Property Managers
• Support Company Goals and Objectives
• Management and oversight of the KPI’s (Key Performance Indicators) and ensure targets are being met
• Have a solid understanding of the subsidy collections, rent changes and interim process to ensure timely collection and management of delinquencies
• In collaboration with Compliance, monitor and manage rent increases
• Ensure timely and accurate re-certifications of your communities, both interim and annual
• Have a strong understanding of the Real Page system and process, including close outs
• Review monthly variance budget reports, watchlist property reports, annual budget preparation and monitor fiscal status of the property
• Review and approve, proposals for capital needs, to ensure they are consistent, provide a summary and a suggested vendor to complete the project
• Thorough knowledge of all regulatory agencies’ requirements in assigned communities
• Prepare and plan for regulatory inspections to include MOR/TCAC audits and prepare responses timely
• Support and collaborate with your Property Manager to provide additional support to communities preparing for Audits/Inspections to include file reviews and inspection plan
• Ensure properties are compliant with fire and safety codes, hazardous materials regulations, and OSHA, if needed have the ability to response to external agencies and ensure the completion of repairs and permit issuance
• Lead the high vacancy call to support the Property Managers
• Ensure incident reports are completed and submitted within 24 hours of incident. Notify the Senior Director per escalation policy. Include, employee accident reports, following policies and procedures, ensure timely notification to Senior Director of Property Operations and appropriate internal departments
• Collaborate with Risk Management to ensure proper insurance protocols are followed. Schedule site walk with Facilities and partner on repairs needed
• Partner with the internal Legal team to process legal notices, stipulations and eviction. Ensure collaboration with Services, to include notification of any lease violations and/or legal action. Respond to outside council, attend hearings and/or court dates with or without your Property Manager present
• Conduct performance reviews according to MidPen policy; meet with staff monthly to provide performance feedback and quarterly submission in the Performance Review system
• Manage, Supervise and Complete required company specific training within designated time frame, participate in committees and feedback groups on process improvements and our policy creation
• Build strong relationships with your Internal Partners
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• Four or more years of Property Management supervisory experience and/or training or an equivalent combination of education and experience
• Two or more years of multi-family residential management experience – minimum two years of Affordable Housing experience
• Tax Credit Specialist or Certified Occupancy Specialist certification required

Knowledge, Skills, and Abilities

• Current knowledge of Fair Housing laws; and certified
• Demonstrated competence with Microsoft Word, Excel, Outlook and such property management software as MRI, Yardi, Boston Post preferably Real Page
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manual
• Ability to write business professional reports and correspondence, e.g. letters to tenants
• Ability to take direction and follow through to achieve measurable results
• Provide excellent customer service to internal and external stakeholders, ensuring their needs are met and their concerns are addressed promptly and professionally
• Ability to communicate effectively, problem-solve, and build positive relationships
• Proven track record of making sound decisions that optimize property performance, financial outcomes, and tenant satisfaction
• Strong ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced and dynamic environment
• Excellent attention to detail and the ability to maintain accurate records, documentation, and reports
• Solutions-oriented individual with strong analytical and problem-solving skills, with the ability to gather, interpret, and evaluate complex information from various sources to generate alternatives and implement practical resolutions
• A strategic mindset with the ability to think ahead and anticipate potential challenges and opportunities
• Effective communication skills, both verbal and written, with the ability to present information clearly and concisely
• Must possess and maintain a valid California driver’s license, reliable transportation, and required auto insurance
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Benefits and Compensation (see here for full details)

• Health Insurance 
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment with Employer Match
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• 14 Paid Company Holidays
• 4 Paid Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.