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Business Systems Analyst III (East Bay Office)

Oakland, California

About MidPen 

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Location: East Bay Office   

Business Systems Analyst 

The Business Systems Analyst partners with business stakeholders to document end-to-end processes, elicit and translate requirements, and support the selection, configuration, testing, and adoption of SaaS solutions that deliver measurable business outcomes. The role emphasizes rigorous discovery, clear documentation, and hands-on enablement across the solution lifecycle, focusing on commercially available SaaS platforms rather than custom software development. The position serves as a bridge between business needs and technology teams/vendors, ensuring requirements are traceable through testing and deployment to achieve value realization. 

Responsibilities: 

  • Business Process Requirements Analysis: Lead discovery and documentation efforts by facilitating workshops and interviews, capturing current-state processes, and producing traceable requirements—including process maps, user stories, and RFP inputs—aligned with business goals and compliance standards. 
  • SaaS Solution Selection Implementation: Conduct fit-gap analyses and coordinate vendor demos to assess SaaS solutions for usability, data needs, and configuration feasibility, while capturing stakeholder feedback and contributing to evaluation and cost inputs. Collaborate on implementation activities, including configuration workbooks, data validation, and go-live readiness, ensuring alignment with standards and contingency planning. 
  • Solution Design Integration: Define and document business data and integration requirements, partner with IT on integration patterns, and support data migration and cross-system process clarity through diagrams, transformation rules, and validation activities.
  • Change Management Training: Create user-focused documentation and training materials, drive stakeholder engagement for adoption, and provide post-go-live support by resolving issues and ensuring operational readiness. 
  • Continuous Improvement Best Practices: Monitor solution performance and manage enhancements, coordinate testing for system updates, and contribute to standards for requirements, configuration governance, and process digitization. 
  • Stakeholder Vendor Management: Act as a liaison across business users, the Business Solutions Leader, IT, and vendors to clarify requirements, manage RAID logs, document decisions, and validate vendor deliverables against acceptance criteria during solution selection and implementation. 

Qualifications: 

  • Skilled in process mapping, requirements gathering, and user story development. 
  • Experience with RFPs, vendor selection, SaaS implementation, and UAT. 
  • Familiar with integrations, data migration, and security/compliance considerations. 
  • Strong communication, facilitation, collaboration, and stakeholder engagement. 
  • Proficient in fit-gap analysis, configuration support, and change enablement. 

Education and Experience 

  • Bachelor's degree in business, Information Systems, or related field; equivalent experience considered. 
  • 3–5 years of experience in business systems analysis or closely related roles within SaaS-centric environments. 

Pay Range 

$116,000 - $145,000 Annual Salary - Pay based on applicable experience and qualifications 

Benefits and Compensation (see here for full details)

  • Health Insurance 
  • Dental, Vision, Life & Disability Insurance
  • 403(b) Retirement Investment with Employer Match
  • Employee Education Reimbursement Program
  • Paid Parental Leave
  • FSA for Childcare, Medical, and Commuter Benefits
  • EAP Program
  • Pet Insurance
  • Paid Time Off
  • 14 Paid Company Holidays
  • 4 Paid Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

 

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