Senior Case Manager (Jessie Street Terrace)

About MidPen 

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Property Name: Jessie Street Terrace
Property Type: Supportive

Senior Case Manager

The Senior Case Manager plays a critical role delivering programmatic guidance and capacity building  on health and supportive needs for high-acuity residents. The Senior Case Manager works across the  portfolio, collaborating with property- and regional-level staff, to ensure quick and high-quality resolution  of crises. The Senior Case Manager provides training and technical assistance on the ground to help  local staff better respond to health and supportive needs they see and are adept at health/supportive  program delivery and assessments.  

ESSENTIAL DUTIES  

Program Efficacy & Efficiency  

• Provides timely and high-quality coaching to regional staff and manages crisis situations with residents that have supportive needs  
• Provides direct case management services across multiple sites for identified residents who exhibit signs of functional impairment, including support to develop  independent living skills.   
• Implements programs across multiple properties 
• Supports day-to-day operations across multiple properties; coaches/mentors case managers in same region 
• Coordinates and supports crisis intervention and follows up with multiple properties
• Provides relevant subject matter expertise and capacity-building, portfolio-wide, on mental health and supportive populations  
• Ensures compliance with mandated reporting policies and procedures 

Partnership Management  

• Engages with partners across multiple sites; identifies efficiencies and improvements in these partnerships  
• Ensures visibility for MidPen Resident Services across multiple properties  
• Monitors provision of services provided by partners at multiple properties  

Customer Service  

• Continually assesses and responds to the needs of the community
• Mentors/coaches Service Coordinators on customer service and feedback collection 
• Manages customer feedback channels and administers/ promotes customer responsiveness surveys to facilitate customer feedback  

Data-driven Decision-making  

• Maintains accurate multi-property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)  
• Ensures timely multi-property-level reporting, consistent with Services’ policies, procedures and trainings  
• Analyzes single-source data across multiple properties to inform decision-making
• Communicates findings from multiple properties with supervisor and supervisee  

Effective Team Building  

• Provides leadership and team support for assigned region 
• Supports onboarding of service coordinators in assigned region 
• Models a “OneMidPen” culture, working with Property Management, across assigned  properties  
• Serves and contributes to special project initiatives, and provides input from Services  Coordinator cohort  
• Performs other duties as required  

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential function  satisfactorily. The requirements listed below are representative of the education, knowledge, skill,  and/or ability required.   

Education and Experience  

• M.S.W. or M.A. degree in psychology, counseling, or related field and 3 years’ experience  • serving high needs populations (mental illness, substance use, co occurring disorders) or B.A. or B.S. degree in the same fields with 5+ years’ experience  serving   
• these populations 
• Experience working with and servingpeople who have experienced homelessness.  
• Experience working with high needs or high acuity populations that have experienced trauma.  
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments  
• Experience supporting program and service implementation and coordination 
• Experience collaborating with local service providers  

Knowledge, Skills, and Abilities  

• Excellent reading, writing and verbal communications skills 
• Demonstrate solid judgment, discretion, and problem-solving skills when working with residents 
• Excellent relationship-building, active listening, negotiation, and conflict-resolution skills with a demonstrated ability to maintain balanced professional boundaries  
• Excellent attention to detail and organizational skills and demonstrated ability to work  independently and consultatively as part of a team  
• Familiarity with common mental health diagnoses and disorders and interventions including harm reduction, motivational coaching, and trauma informed practices 
• Willing to learn, committed to improving and staying abreast of exemplary practices in the field  of social services for special needs populations  
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft OfficeSuite and other technology tools to coach / mentor / support peers at single properties 
• Experience with collaborating with local service providers and assisting with implementing and  coordinating programs and services 
• Satisfactorily pass required background and fingerprint checks 
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation  

Physical Requirements  

• Frequently perform desk-based computer tasks, frequently sitting  
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up  to 15 pounds  
• Rarely twist/bend/stoop/squat, kneel/crawl 

Working Conditions  

• Ability to travel between properties 

Pay Range

$70,304.00 - $80,000.00 Annual Salary - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

• Health Insurance 
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.