Global Logistics Operations Manager

San Bruno, California

Mill is a waste prevention technology company reimagining what it means to eliminate waste, starting with food. We build smart systems and infrastructure for homes, businesses, and municipalities that transform food scraps from landfill-bound waste into valuable resources, including chicken feed. Tens of thousands of Mill’s residential food recyclers are already helping households divert millions of pounds of food scraps every year, paving the way for our upcoming launch of Mill Commercial—the industry’s first end-to-end solution for managing, understanding, and preventing food waste in commercial environments (e.g. grocery, restaurants, food services). At Mill, we are passionate about building easy-to-use, beautifully designed technologies that keep food in the food system and out of landfills.

About the Role:

The Global Logistics Operations Manager at Mill owns the strategy and execution of all logistics and distribution operations across the full lifecycle of Mill’s hardware products. This role is accountable for inbound and outbound distribution, global freight transportation, customs and trade compliance, inventory positioning, and reverse logistics.

As a senior Operations leader, this role manages a high-impact logistics team, leads strategic partnerships with Third Party Logistics (3PL) and freight providers, defines and reports on business Key Performance Indicators (KPI) and drives continuous cost, service, and scalability improvements. The Global Logistics Operations Manager also plays a critical role in shaping Mill’s systems, planning tools, and operational infrastructure to support rapid growth, new product launches, and international expansion.

Responsibilities:

Core Logistics & Distribution Management

  • Develop and execute end-to-end logistics and distribution strategies that ensure on-time delivery, optimized schedules, and cost efficiency across distribution, refurbishment, warranty, and special programs.
  • Own and manage strategic relationships with 3PL distribution and logistics partners, driving operational efficiency and leveraging partner capabilities to maximize customer satisfaction and responsiveness.
  • Lead continuous cost-optimization initiatives across the full distribution chain, from point of manufacture through last-mile delivery.
  • Leverage advanced inventory and demand models to optimize pipeline inventory levels, balancing service levels, working capital, and risk of excess or obsolete stock.
  • Select, evaluate, and manage all logistics partners, including leading pricing, contract, and performance negotiations.
  • Analyze logistics spend and implement programs to capture all applicable tax, duty, and trade benefits for international shipments (e.g., USMCA, duty drawback, bonded inventory).
  • Oversee global import/export operations, including product classification, customs documentation, broker management, and compliance.
  • Lead logistics strategy across multiple channels of distribution, including Direct-to-Consumer (D2C), Retail, and Business-to-Business (B2B) ensuring each channel is supported with the most efficient fulfillment models, service levels, cost structures, and compliance requirements.
  • Design and optimize channel-specific distribution flows, balancing speed, cost, inventory positioning, and customer experience across distribution channels, retail partners, and enterprise or commercial customers.

Operational Excellence & Process Improvement

  • Design and implement scalable pack-out, fulfillment, and distribution processes that reduce order cycle times and enable flexible Stock Keeping Unit (SKU) and order configurations.
  • Drive end-to-end optimization of reverse logistics, from customer service intake through refurbishment, replacement, and disposition of returned units.
  • Partner with Systems, Finance, and Operations teams to define and implement logistics functionality within Enterprise Resource Planning (ERP) and planning systems (e.g., NetSuite), ensuring accurate inventory, cost, and shipment visibility.
  • Contribute to the development and adoption of AI-enabled planning and analytics tools to improve forecasting accuracy, scenario planning, and decision-making.
  • Define and maintain a robust KPI framework for logistics partners, including service, cost, quality, and compliance metrics, with regular business reviews and executive reporting.

Team & Strategic Leadership

  • Build, manage, and develop a high-performing logistics team, proactively assessing capacity and skill needs as the business scales.
  • Serve as a key cross-functional partner to Manufacturing, Supply & Demand Planning, Product, Finance, and Customer Experience.
  • Support new product introductions (NPI), line transitions, and go-to-market launches by ensuring logistics readiness, cost modeling, and risk mitigation.
  • Own logistics budgets and forecasts, clearly communicating trade-offs, risks, and recommendations to senior leadership.
  • Present data-driven insights and proposals to executives, influencing decisions on cost, service, network design, and growth strategy.

Qualifications:

  • Bachelor’s degree in Supply Chain, Operations, Business, or a related field.
  • 10+ years of experience in logistics, distribution, or operations, including leadership of outsourced partners.
  • Proven ability to define and execute logistics strategy in a fast-paced, hardware-centric environment.
  • Strong working knowledge of global trade, customs compliance, freight modes, and reverse logistics.
  • Experience implementing or operating within ERP and planning systems (NetSuite experience strongly preferred).
  • Strong analytical skills with the ability to translate data into clear operational and financial recommendations.
  • Excellent cross-functional collaboration, project management, and stakeholder communication skills.
  • Comfortable operating in ambiguity and scaling operations in a high-growth environment.
  • Conversational Spanish speaker and experience working with NetSuite a plus.

The estimated base salary range for this position is $180k to $202k, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs.

Create a Job Alert

Interested in building your career at Mill? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Onsite in San Bruno required *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mill’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.