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Scheduling Coordinator - Front Desk
Grand Rapids
Be the First Smile Our Patients See!
Do you enjoy helping people, staying organized, and creating a welcoming experience? We're looking for a friendly, dependable, and customer-focused Front Desk Scheduling coordinator to join our growing ortho team. In this role, you'll be helping patients feel comfortable while ensuring appointments and schedules run smoothly in our practice.
If you thrive in a fast-paced environment, enjoy interacting with people, and take pride in delivering outstanding customer service, we'd love to meet you!
What You'll Do
As one of the welcoming faces at Miller Orthodontics, you will:
Greet patients warmly and provide an exceptional front desk experience
Answer phones professionally and assist patients with questions and scheduling needs
Schedule and coordinate patient appointments with accuracy and attention to detail
Verify appointment information and obtain necessary authorizations
Prepare and send required medical records and physician orders for scheduled appointments
Help manage patient flow to keep the office running efficiently
Maintain accurate scheduling records and communicate scheduling updates with providers and team members
Keep the reception area organized, welcoming, and professional
Collaborate with physicians and teammates to resolve scheduling questions and ensure excellent patient care follow-thru
Participate in ongoing training and professional development
Why You'll Love Working With Us
We believe our team members deserve great benefits and opportunities to grow. In addition to competitive hourly pay, we offer:
Monthly bonus opportunities
Medical, Dental, and Vision insurance
401(k) with company match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Additional voluntary benefits
Benefits begin on your first day of employment for eligible team members
Successful candidates will have:
Outstanding customer service and interpersonal skills
A warm, friendly, and compassionate personality
Strong communication skills, both written and verbal
Excellent organizational and multitasking abilities
High attention to detail and accuracy
Dependability and a strong work ethic
Professional appearance and demeanor
Comfortable using Microsoft Office and web-based applications
Excellent telephone etiquette and confidence speaking with patients
Ability to remain calm and efficient in a busy office environment
Qualifications
High school diploma or equivalent required
1–3 years of experience in a receptionist, front desk, customer service, medical office, or administrative support role preferred
Orthodontic experience appreciated but not required
Why You'll Be Successful
This position is perfect for someone who has experience as a receptionist, retail customer service representative, or office coordinator and enjoys building positive relationships with people every day.
Join a team that values compassion, teamwork, professionalism, and exceptional service. We look forward to welcoming someone who will help create a positive experience for every patient who walks through our doors.
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