Director of Clinical Operations

Do you love to help people? Do you want to be a part of something bigger than yourself? Do you wish your voice was heard at work?  

If you answered yes to these questions, consider a career at Miller Vein.

Ready for something new? Do you enjoy organizing and coordinating office operations and procedures?  Are you determined to ensure organizational effectiveness and efficiency? 

Well, have we got a job for you!

Responsibilities

• Directly supervises clinical Office Managers
• Oversees daily operations of clinics including staffing, scheduling, KPIs, and CES
• Leads performance management for clinical staff
• Partners with physicians/providers to ensure smooth clinic execution
• Implements policies, maintains compliance, and supports expansion initiatives
• Standardization of patient flow and protocol across all locations
• Maintain vendor relationships, negotiate all contracts  
• Oversees patient experience and satisfaction
• Renew licenses and update organizational memberships

Qualifications

• 4+ years experience in healthcare operations management and multi-site leadership
• Proven background in Quality Improvement and patient experience satisfaction
• Understanding of EMRs and data reporting metrics
• Outstanding interpersonal skills with ability to coach and mentor direct reports
• Ability to create productive solutions based on feedback
• Excellent written and verbal communication
• Strong analytical skills and problem solving
• Flexible and resourceful outlook with the capability to support rapid chage
• Travel to all Miller Vein locations

Preferred

• Bachelor's Degree in Healthcare Administration, Public Heath, Business with healthcare focus or similar
• Experience in vein/vascular, lymphedema, wound care
• Experience in opening new locations and supporting expansion
• Familiarity with billing and coding standards
• Understanding of referral sources (internally and externally)

Company Background

Miller Vein is a unique healthcare company committed to improving lives one vein at a time. But we are so much more than a vein clinic. We are a movement. A fast paced, high energy movement committed to making the world a little better. Actually, a lot better. We want to serve as a model for how healthcare should work. Our people love it here because we care! We care about our patients. We care about our employees. We care about our community. Why have we won multiple “great-place-to-work” awards? We care! 

We get compliments from our patients telling us that we were not just the best medical visit they’ve had, but the best customer service they’ve ever experienced. From the greeting at the front desk, to the regularly delivered smiles, our attention to detail gives our patients the best results imaginable. Every teammate at Miller Vein has the autonomy to do the right thing at the right time for service that’s unheard of in a medical office. 

Our culture is defined by our core values: 

• Humble Service – We have a genuine concern for the well-being of others which can’t be faked. 
• Integrity – We do what is right, no matter what.  We don’t cut corners ethically. 
• Teamwork - We are always willing to help each other. None of us performs as well as all of us. 
• Excellence – We never settle. We passionately pursue perfection every day, in every way. 
• Can-do Positive-attitude – We are always up for a challenge and are genuinely excited about work. 
• Happy to Go the Extra Mile – We love to do more than is expected. No clock-punchers allowed. 

We are a group of competitive, ambitious individuals on a mission to become the largest provider of vein care in the country by 2030. How? By creating the best trained, happiest work force imaginable. Why? Because we can help more people! Because we see the joy in our patients and in our employees. We want more! 

Miller Vein Perks

• Competitive wages and 100% employer paid health, vision, dental benefits and 401k 
• Healthy work-life balance (four day weekends every other weekend for our clinics).  No evening, weekend, or holiday work (almost never) 
• Three weeks paid vacation 
• Paid time off between Christmas and New Year's Day  
• Community service opportunities 
• $300 toward Continuing Education credits (CE’s) 
• Positive and upbeat office environments and team members who take care of each other 
• Fun company outings 
• Miller Vein Perks do not apply to internships

Essential Requirements to Work at Miller Vein 

• Be kind​, caring​, and compassionate. Be yourself ​ 
• Smile at every opportunity​ 
• Ask why a lot 
• Listen first 
• Treat customer like family and way better than they expect 
• Start with yes 
• Keep learning​. Get smarter at your job through training or books 
• Offer to help teammates before they ask 
• Compliment your peers for excellent work 
• Find great people to join our team 
• Figure out what doesn’t work 
• Have fun 
• Share your ideas