Business Manager

Do you love to help people? Do you want to be a part of something bigger than yourself? Do you wish your voice was heard at work?  

If you answered yes to these questions, consider a career at Miller Vein.

Position Summary

The Business Manager serves as a key operational partner within the medical practice, directly supporting the Director of Operations and Director of Finance. This role is responsible for coordinating business functions across departments, ensuring operational efficiency, accountability, and alignment with organizational goals.

The Business Manager bridges day-to-day operations and leadership strategy by providing reporting, analysis, project coordination, and process improvement support to drive performance and sustainable growth.

Key Responsibilities

Operational Support

• Partner with the Director of Operations to support practice-wide initiatives, workflow optimization, and cross-functional coordination.
• Assist in developing, implementing, and monitoring standard operating procedures (SOPs).
• Track and report on key operational metrics (e.g., patient volume, scheduling efficiency, productivity, service levels).
• Support vendor coordination and service-level monitoring.
• Facilitate communication between clinical, administrative, and leadership teams to ensure alignment and follow-through on initiatives.
• Assist with resource planning and operational capacity tracking across locations.

Reporting & Analytics

• Develop standardized operational reports and dashboards for leadership meetings.
• Analyze trends in volume, staffing productivity, scheduling performance, and service delivery.
• Maintain data integrity across reporting platforms.
• Translate operational data into actionable insights and recommendations for leadership.

Project Management

• Support implementation of strategic and operational initiatives.
• Develop project timelines, milestones, and accountability tracking tools.
• Monitor progress and escalate barriers to leadership as needed.
• Assist in change management efforts, ensuring clear communication and adoption across teams.

Compliance & Governance

• Support adherence to healthcare regulations and internal compliance policies.
• Assist with maintaining documentation related to policies, contracts, and regulatory requirements.
• Partner with HR and leadership to ensure operational consistency across locations.

Qualifications

Education & Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field required.
• 3–7 years of experience in healthcare operations, medical practice management, or business management.
• Experience supporting executive-level leaders preferred.

Skills & Competencies

• Strong analytical and organizational skills.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Excellent project management skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong written and verbal communication skills.
• High level of discretion and professionalism.
• Process improvement mindset with attention to detail.

Core Competencies

• Operational Excellence
• Data-Driven Decision Making
• Accountability & Follow-Through
• Cross-Functional Collaboration
• Change Management Support

Company Background

Miller Vein is a unique healthcare company committed to improving lives one vein at a time. But we are so much more than a vein clinic. We are a movement. A fast paced, high energy movement committed to making the world a little better. Actually, a lot better. We want to serve as a model for how healthcare should work. Our people love it here because we care! We care about our patients. We care about our employees. We care about our community. Why have we won multiple “great-place-to-work” awards? We care! 

We get compliments from our patients telling us that we were not just the best medical visit they’ve had, but the best customer service they’ve ever experienced. From the greeting at the front desk, to the regularly delivered smiles, our attention to detail gives our patients the best results imaginable. Every teammate at Miller Vein has the autonomy to do the right thing at the right time for service that’s unheard of in a medical office. 

Our culture is defined by our core values: 

• Humble Service – We have a genuine concern for the well-being of others which can’t be faked. 
• Integrity – We do what is right, no matter what.  We don’t cut corners ethically. 
• Teamwork - We are always willing to help each other. None of us performs as well as all of us. 
• Excellence – We never settle. We passionately pursue perfection every day, in every way. 
• Can-do Positive-attitude – We are always up for a challenge and are genuinely excited about work. 
• Happy to Go the Extra Mile – We love to do more than is expected. No clock-punchers allowed. 

We are a group of competitive, ambitious individuals on a mission to become the largest provider of vein care in the country by 2030. How? By creating the best trained, happiest work force imaginable. Why? Because we can help more people! Because we see the joy in our patients and in our employees. We want more! 

Miller Vein Perks

• Competitive wages and 100% employer paid health, vision, dental benefits and 401k 
• Healthy work-life balance (four day weekends every other weekend for our clinics).  No evening, weekend, or holiday work (almost never) 
• Three weeks paid vacation 
• Paid time off between Christmas and New Year's Day  
• Community service opportunities 
• $300 toward Continuing Education credits (CE’s) 
• Positive and upbeat office environments and team members who take care of each other 
• Fun company outings 
• Miller Vein Perks do not apply to internships

Essential Requirements to Work at Miller Vein 

• Be kind​, caring​, and compassionate. Be yourself ​ 
• Smile at every opportunity​ 
• Ask why a lot 
• Listen first 
• Treat customer like family and way better than they expect 
• Start with yes 
• Keep learning​. Get smarter at your job through training or books 
• Offer to help teammates before they ask 
• Compliment your peers for excellent work 
• Find great people to join our team 
• Figure out what doesn’t work 
• Have fun 
• Share your ideas