Patient Financial Specialist

Why MIND 24-7 ?

MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day. Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services). MIND 24-7 not only enhances the quality of patient care, but reduces pressure on the mental health system, reducing costly emergency room visits, in-patient treatment, and readmissions for crisis care. In the first year, with now over 450 team members, the company has opened three facilities in the Greater Phoenix area and has served over 10,000 individuals in need of care. Immediate rapid expansion into additional states is planned for the coming year.

***Shift as follows: Monday-Friday 12-8pm***

JOB SUMMARY

The Financial Counselor is responsible for the accurate and efficient management of patient accounts, including the collection of payments at the end of visits. This role involves direct interaction with patients, families, guardians, and clinical staff to provide financial counseling, explain insurance benefits, assist with insurance program applications, and facilitate payment options. The position requires strong organizational, communication, and software skills, as well as the ability to handle insurance verification, patient registration, and the collection of co-pays, deductibles, co-insurance and self-pay balances. The Financial Counselor plays a critical role in ensuring the completeness and accuracy of patient account information, facilitating timely billing, and collaborating with various departments to meet quality control standards.

ESSENTIAL JOB FUNCTIONS

• Patient Account Management: Collect co-pays, deductibles, co-insurance and self-pay balances at the time of service, ensuring accurate and timely documentation of payments.
• Insurance Verification: Conduct insurance verifications for new and existing patients, confirming coverage details and eligibility for services.
• Insurance Application Processing: Assist patients, families, and or/guardians with the documentation and application process for state Medicaid programs.
• Registration and Documentation: Register patients, ensuring that all necessary demographic and insurance information is accurately entered into the system. Update and verify patient data as needed.
• Quality Control: Perform quality control checks on patient accounts to ensure all necessary information is available and accurately documented. This includes verifying third-party review notifications, authorizations, insurance information, and relevant patient details.
• Billing and Follow-up: Collaborate with RCM and other departments to ensure proper coding and timely submission of claims. Monitor accounts for proper documentation and ensure all relevant details are captured for efficient billing.
• Telephone Support: Field incoming telephone calls from patients and insurance providers, answering inquiries, resolving issues, and providing support as needed.
• Weekly Status Reports: Generate and track weekly status reports for assigned accounts, ensuring that all necessary follow-up actions are taken in a timely manner.
• Communication and Coordination: Coordinate with other departments (e.g., RCM, medical records, and insurance verification) to ensure seamless operations and patient account management.
• Computer Systems and Software: Utilize electronic health records (EHR) and billing software to update patient accounts, monitor billing activities, and ensure accurate data entry. Strong software and Internet research abilities are essential for effective job performance.
• Will attend supervision sessions as required.
• Will complete all other required trainings as assigned.

POSITION QUALIFICATIONS

Minimum Qualifications:

• • Experience: Previous experience in healthcare finance, patient accounts, or a related role preferred.
  • Technical Skills: Strong proficiency with healthcare management software, EHR systems, and Microsoft Office Suite.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with patients, insurance providers, and internal teams.
  • Attention to Detail: Strong organizational skills and attention to detail, with the ability to maintain accurate patient records and ensure compliance with documentation standards.
  • Problem-Solving: Ability to resolve issues related to insurance verifications, billing discrepancies, and patient account management.
  • Customer Service: Strong customer service orientation, with the ability to handle sensitive financial conversations and patient inquiries with empathy and professionalism.

Preferred Qualifications:

• • Experience in medical billing, insurance verification, or financial counseling in a healthcare setting.
  • Knowledge of healthcare regulations, billing codes, and insurance policies.

With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution and generous paid time off along with holidays.