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Outpatient Admissions Coordinator - Behavioral Health

Metro - Phoenix, AZ

Join MIND 24-7: Transforming Mental Health Care, 24/7

At MIND 24-7, we are revolutionizing behavioral health care by providing immediate, accessible, and around-the-clock mental health support. Our walk-in mental health facilities are open 24/7, every single day, because mental health crises don’t wait, and neither do we. With services including Psych Express Care (rapid 2-3 hour interventions), Psych Crisis Care (intensive stabilization), and Psych Progressions (outpatient therapy and IOP services), we are making a real impact. We are growing and looking for passionate professionals to join us. If you're ready to be part of an innovative, fast-growing company that’s redefining mental health care, MIND 24-7 is the place for you.

 

 

Outpatient Admissions Coordinator
📍 Location: Phoenix, AZ | 📆 Schedule: Full-Time, On-Site 
💰 Competitive Pay + Full Benefits

Mind 24-7 is transforming the way behavioral health care is delivered by offering walk-in, 24/7 access to mental health services for youth and adults. Our model supports individuals in crisis, urgent care needs, and ongoing outpatient treatment. We operate high-acuity environments where compassion meets innovation—and where care begins the moment someone walks through our doors.

As an Outpatient Admissions Coordinator at Mind 24-7, you will be the welcoming face of our Progressions and Intensive Outpatient Program (IOP) services. You’ll play a vital role in helping patients transition from crisis or express care into the next step of treatment—ensuring their records are accurate, financial responsibilities are clear, and they feel supported from the start.

Why Choose MIND 24-7?

✅ 24/7 collaborative clinical environment
✅ Opportunities for advancement in a rapidly growing company
✅ Full benefits: medical, dental, vision, PTO, and 401(k)
✅ Play a direct role in helping patients begin their healing journey
✅ Be part of a behavioral health revolution in Phoenix, AZ

Your Role & Impact

  • Greet, welcome, and support patients and families entering Progressions or IOP services.

  • Register patients into the electronic health record (EHR), verify insurance, discuss co-pays, and set up payment plans when needed.

  • Submit prior authorizations for IOP patients and complete insurance verifications for commercial, Medicare, Medicaid (AHCCCS), and self-pay.

  • Collect payments for in-person and telehealth patients.

  • Assist patients with AHCCCS applications and implement sliding fee scale protocols when appropriate.

  • Coordinate initial outpatient visits, including telehealth scheduling and transportation arrangements.

  • Support the intake and admission process by ensuring accurate paperwork and smooth transitions of care.

  • Serve as a key liaison with internal teams, outside providers, and patient families while maintaining confidentiality and professionalism.

  • Assist with reporting, filing systems, and other administrative tasks that keep programs running efficiently.

What We’re Looking For

✔️ High School Diploma or GED (required)
✔️ Previous experience in medical scheduling or healthcare administration
✔️ Proficiency with Microsoft Office and EHR systems
✔️ Strong communication, organizational, and customer service skills
✔️ Ability to manage multiple priorities in a fast-paced environment
✔️ Professionalism, integrity, and discretion when handling sensitive patient information
✔️ Willingness to assist with sensitive situations such as involuntary admissions (Title 36)

Join a team that’s making an immediate impact on behavioral health care in Phoenix—with an on-site role, growth opportunities, and the chance to support patients during a critical step in their treatment journey.

With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution and generous paid time off along with holidays. 

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