Back to jobs
New

Senior Lead Patient Navigator

Mesa, AZ

Join MIND 24-7: Transforming Mental Health Care, 24/7

At MIND 24-7, we are revolutionizing behavioral health care by providing immediate, accessible, and around-the-clock mental health support. Our walk-in mental health facilities are open 24/7, every single day, because mental health crises don’t wait, and neither do we. With services including Psych Express Care (rapid 2-3 hour interventions), Psych Crisis Care (intensive stabilization), and Psych Progressions (outpatient therapy and IOP services), we are making a real impact. We are growing and looking for passionate professionals to join us. If you're ready to be part of an innovative, fast-growing company that’s redefining mental health care, MIND 24-7 is the place for you.

 

 

***Internal Candidates Only Schedule: Monday-Friday 1pm-9pm***

JOB SUMMARY

The Senior Lead Patient Navigator provides case management and care coordination as part of a multidisciplinary clinical team, which includes: Navigator, Nurse, Behavioral Health Medical Professional (BHMP), Patient Advocate and Patient Care Coordinators under the direction of Assistant General Manager. The Senior Lead Patient Navigator will be responsible for coordination of care activities, follow up activities, resource development, assessment, and treatment planning, staffing cases with clinical team members and discharge planning. Additionally, the Senior Lead Patient Navigator will train team members on coordination of care activities, follow up activities, resource development, assessment, and treatment planning, staffing cases with clinical team members and discharge planning. The Senior Lead Patient Navigator will oversee Patient Navigator case management productivity.  The Senior Lead Patient Navigator is a member of the shift leadership team that manages the units and patients.

 

ESSENTIAL JOB FUNCTIONS   

  • Facilitation and monitoring of daily activities and coordination of care with Crisis Observation Unit, Express and Progressions
  • Communication with the clinical team to ensure client’s goals and objectives are clear
  • Monitoring and coordination efforts with family members and team on service delivery methods and options
  • Staffing patients with other team members
  • Coordination client appointments with clinical team members
  • Makes recommendations to identify how to assist patient with any social determinant needs identified
  • Training new team members on the daily duties of a Patient Navigator job
  • Conduct ongoing training of Patient Navigators
  • Responsible for conducting chart audits of Patient Navigators, ensuring accuracy, completion and compliance
  • Oversee Patient Navigator case management productivity
  • Educate team members working with patient and family to educate on needed services as well as advocate for additional services identified
  • Performance of case management duties as defined in each member’s individualized treatment plan
  • Monitoring completion of all needed documentation for behavioral services provided
  • Manage a patient caseload
  • Participate in ongoing education, including in-services, training, and other activities to maintain and improve
  • Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
  • Will attend supervision sessions as required.
  • Will complete all other required trainings as assigned.
  • Other duties as assigned

POSITION QUALIFICATIONS 

Minimum Qualifications:

  • Bachelor’s degree in behavioral health or related healthcare field or High School Diploma or equivalent and 4 years of behavioral health experience
  • Management or supervisory experience
  • Level 1 Fingerprint Clearance Card, or ability to obtain upon hire

Preferred Qualifications:

  • Master’s degree in behavioral health or related healthcare field
  • Associate license of LAC, LMSW, or equivalent within the state of practice
  • Understanding of Medicaid and commercial insurances in the region, and Medicare system
  • Knowledge of resources in the region
  • Knowledge of the Child Welfare System, Mental Health Legal System, Elder Abuse Reporting System,
  • Victim Notification processes, safety planning, and ASAM/Calocus/Locus
  • Prior experience providing crisis services and/or working in a psychiatric facility
  • Current licensure in state which services are being rendered (LCSW, LMSW, LAC, LPC, or LMFT) and/or identified as a Clinical Supervisor

With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution and generous paid time off along with holidays. 

Create a Job Alert

Interested in building your career at MIND 24-7? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in MIND 24-7’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.