Customer Sales and Support Specialist

About Mindvalley

Mindvalley is the leading and most promising ed-tech company to date. We dominate the US market for Personal Growth Education. We are empowering athletes within every major US sports team and promoting successful learning strategies in major companies.

We innovae tools that induce enlightenment within every aspect of human life. We are seeking the best engineers to build the best and most advanced education platform our species has seen. The goal to mark our success is: powering up to 100 countries, powering every Fortune 500 company, and progressing humanity towards a better future.

About the Role:

As a Customer Sales and Support Specialist at Mindvalley, you play a critical role in transforming lives. You are not only a champion of exceptional customer service but also a strategic driver of sales outcomes. By combining empathy, insight, and persuasive communication, you will guide prospective and existing customers toward meaningful, transformational learning journeys. Your support directly impacts customer satisfaction, retention, and the achievement of our growth goals. This role is ideal for someone passionate about driving value through customer-centric sales in a fast-paced, mission-driven environment.

Responsibilities:

Customer Sales & Conversion

• Champion Mindvalley’s transformational mission by proactively guiding customers toward programs aligned with their goals.
• Drive customer conversion through strategic, informed recommendations that address purchasing hesitations and inspire confidence.
• Track and report on key performance metrics to optimize conversion funnels and reduce friction points.
• Collaborate with Marketing and Sales to align messaging and improve campaign performance.

Sales Enablement & Strategic Support

• Partner with the Sales team to deliver targeted content training and ensure access to conversion-boosting resources.
• Share best practices and assist in mentoring peers to maintain high standards in sales engagement.
• Own the customer conversion pipeline by tracking performance metrics, identifying friction points, and proactively optimizing outreach strategies to improve conversion rates.

Customer Support & Experience

• Deliver exceptional, empathetic support through Jira and email by resolving escalated inquiries efficiently and professionally.
• Work cross-functionally with product and tech teams to resolve complex customer issues.
• Ensure the customer journey is smooth and value-driven from pre-sale to onboarding.

Customer Retention & Loyalty

• Engage with at-risk or churned customers to understand concerns and deliver personalized retention strategies.
• Monitor satisfaction levels and initiate actions that enhance loyalty and lifetime value.

Technical Competencies

• Sales Strategy: Understanding of conversion techniques, funnel optimization, and customer decision psychology
• Objection Handling: Strong ability to identify and resolve buying objections
• CRM & Tools: Proficiency with Jira, CRM platforms, and ticketing systems
• Data Fluency: Ability to interpret data, report on key metrics, and drive performance improvements
• Content Mastery: Strong familiarity with Mindvalley’s product suite and offerings

Soft Skills

• Customer-Centricity: Deep empathy and a strong focus on adding value to every customer interaction
• Sales Influence: Clear, compelling communication that inspires action
• Problem Solving: Proactive approach to resolving challenges quickly and effectively
• Collaboration: Team-first mindset, able to work across departments fluidly
• Adaptability: Thrive in a fast-paced, evolving environment with shifting priorities
• Attention to Detail: Precision in content delivery, account management, and payment handling

Experience

• 4+ years in customer-facing sales or success roles
• Track record in sales or conversion optimization
• Bachelor's degree in a relevant field (preferred)
• Experience with online learning platforms and international customer bases

Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.