Back to jobs

Hospitality Associate | Full Time

Dallas, Texas

Join Our House 

Mint House offers tailored residential hospitality; Apartment-style hotel, combing the comforts of home with the convenience of a hotel. 

Designed for today’s modern traveler, our apartment-style, tech-enabled spaces are committed to bleisure travelers. Each Mint House property is thoughtfully crafted to reflect a modern aesthetic and sustainable practices, capturing unique charm of each city. Located in vibrant major downtown hubs including New York, Miami, Nashville, Philadelphia, and Dallas, Mint House offers all the essentials for routine living on the road.

Founded in 2017, Mint House has raised approximately $85M from leading venture capital firms including Mohari Hospitality and Revolution Ventures. Discover more about our innovative approach to hospitality at minthouse.com and follow @staymint on Instagram.

 

THE ROLE

Our hospitality team is the face of Mint House serving a frictionless experience to our guests. As a Hospitality Associate, you will play a crucial role in ensuring our guests have an exceptional experience during their stay. You will support the Market Lead by welcoming guests upon arrival, assisting with luggage, and ensuring that our guests love their stay at Mint House. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.

AT MINT HOUSE YOU WILL

  • Respond promptly and warmly to guest requests, issues, and inquiries in real-time to ensure a seamless and delightful experience.
  • Ensure all guest areas and apartments are well-maintained by inspecting and restocking necessities, verifying the cleanliness and proper functioning of appliances, and performing basic housekeeping duties when needed.
  • Master our software systems to assist guests with their stay, manage reservations, and communicate effectively with the team.
  • Act as a resource in the field, troubleshooting guest issues and promptly reporting any maintenance concerns during their stay.
  • Support ad-hoc projects as assigned by the manager.

WE ARE LOOKING FOR

  • A minimum of 2 years of experience working in hospitality operations or customer-facing environment, demonstrating your ability to provide exceptional guest service.
  • Spanish bilingual is a plus.
  • Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends.
  • Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience.
  • Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction.
  • Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment.
  • Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team.
  • Confidence to take charge and effectively problem solve when needed to address guest needs and concerns.
  • Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences.
  • Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality.

Hourly rate is $18.00 USD

🏠Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

🏠Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

🏠Mint House is an Equal Opportunity Employer and a workplace of belongingness. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law. 

🏠New York City is where we call home, and you'll find HQs near Grand Central at 450 Lexington Ave, right within a WeWork space. No matter where our team members are located, we work on East Coast hours to foster collaboration, communication, and enjoy some lively emoji exchanges. At Mint House, we pause amidst the hustle to celebrate our wins, celebrating personal and company achievements via Slack. Embracing individuality, we honor each person and property, encouraging authenticity.

🏠 Mint House participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Right To Work 

E-Verify (English / Spanish)

 🏠 At Mint House, we are committed to promoting work-life integration in the most natural and enjoyable way possible. That's why we're excited to offer our team members complimentary nights at any Mint House location of their choice, plus exclusive year-round discounts. It's our way of ensuring that our employees can experience firsthand the comfort and convenience we champion. Enjoy your stay on us and see just how we blend work, life, and play at Mint House! 🛌

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mint House ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.