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Operations Manager | Washington D.C.

Washington, D.C.

Join Our House 

Mint House offers tailored residential hospitality; Apartment-style hotel, combing the comforts of home with the convenience of a hotel. 

Designed for today’s modern traveler, our apartment-style, tech-enabled spaces are committed to bleisure travelers. Each Mint House property is thoughtfully crafted to reflect a modern aesthetic and sustainable practices, capturing unique charm of each city. Located in vibrant major downtown hubs including New York, Miami, Nashville, Philadelphia, and Dallas, Mint House offers all the essentials for routine living on the road.

Founded in 2017, Mint House has raised approximately $85M from leading venture capital firms including Mohari Hospitality and Revolution Ventures. Discover more about our innovative approach to hospitality at minthouse.com and follow @staymint on Instagram.

 

THE ROLE

As we prepare to open our brand-new property in Washington D.C. this spring, we're looking for a dynamic and experienced Operations Manager to lead our team of hourly Associates and oversee day-to-day operations in our vibrant market. With 82 thoughtfully designed units, this role is crucial in ensuring that every guest enjoys a seamless and memorable experience. You'll work closely with our General Manager to exceed guest expectations, uphold Mint House's high standards, and ensure impeccable cleanliness across the property. When the General Manager is away, you'll step into the role of "manager on duty," making key decisions to maintain the smooth flow of operations.

AT MINT HOUSE YOU WILL

  • Responsible for developing vendor relationships, performing housekeeping quality audits and inventory checks in our apartments to deliver a seamless experience to our guests and ensure rooms are up to brand standards.
  • Lead troubleshooting and maintenance of technical issues, including (but not limited to) WiFi connectivity, TV setup, light bulb replacements, and overseeing contractor appointments.
  • Collaborate cross functionally with corporate team to implement standards and procedures in conjunction with the General Manager.
  • Prioritize, delegate, execute, and support day-to-day tasking of our Associates to create a personalized  guest experience and team accountability.
  • Take charge of Associate coverage when needed, ensuring efficient management and coordination to provide exceptional service to guests.
  • Conduct regular room inspections and actively engage with the housekeeping team to address and follow up on any maintenance or cleanliness concerns, contributing to a consistently high standard of guest experience.
  • Support our Associates by training, coaching and providing performance feedback with an eye towards execution.
  • Promote a guest-centric culture to drive exceptional results and a positive environment.
  • Give real time feedback and communication to our Guest Agents and Supervisors to consistently meet expectations in a timely manner.

WE ARE LOOKING FOR

  • Minimum of 3 years of hotel management experience at a boutique hotel or extended stay.
  • Exceptional people skills and has hired, trained, coached, and managed hourly employees. 
  • Comfort with new tech-stacks and using mobile apps while interacting with guests at the property level.
  • Honest, reliable, able to work effectivity both independently and with a team.
  • Confident to take charge and problem solve when needed.
  • Process-oriented skill sets to successfully manage vendor relationships i.e housekeeping, linen/laundry, maintenance, etc.
  • Be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Compensation Range: $80,000 - $85,000 USD 

🏠Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

🏠Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

🏠Mint House is an Equal Opportunity Employer and a workplace of belongingness. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law. 

🏠New York City is where we call home, and you'll find HQs near Grand Central at 450 Lexington Ave, right within a WeWork space. No matter where our team members are located, we work on East Coast hours to foster collaboration, communication, and enjoy some lively emoji exchanges. At Mint House, we pause amidst the hustle to celebrate our wins, celebrating personal and company achievements via Slack. Embracing individuality, we honor each person and property, encouraging authenticity.

🏠 Mint House participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Right To Work 

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 🏠 At Mint House, we are committed to promoting work-life integration in the most natural and enjoyable way possible. That's why we're excited to offer our team members complimentary nights at any Mint House location of their choice, plus exclusive year-round discounts. It's our way of ensuring that our employees can experience firsthand the comfort and convenience we champion. Enjoy your stay on us and see just how we blend work, life, and play at Mint House! 🛌

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