Principal Technical Product Manager (Billing & Charging) - Remote

MINT MOBILE is seeking a talented Principal Technical Product Manager (Billing & Charging) to join the Product & PMO Team! Individual reports to VP, Product Management. Role is remote - must reside in the United States.

ABOUT THE ROLE

As part of Mint Mobile’s Product Management Team, you will specialize in the support and development of brand-agnostic platforms that will ensure the business’s ability to grow while maintaining stability from both a system and compliance standpoint. You will lead a team of Product specialists in a variety of disciplines, including billing and financial systems, rate plans, promotions, offers, and taxation. Leveraging your subject matter expertise, you will provide direction and mentoring, helping to both mature our processes and grow our internal knowledge base.

In partnership with Finance, Engineering, and PMO, you will manage the roadmap for the improvement and evolution of our current billing system, producing requirements and providing design direction as needed. You will also take the lead for any future integrations or migrations.

In partnership with Engineering, Tech Ops, Revenue Assurance, and other internal teams, you’ll proactively monitor, analyze, and report on platform performance, troubleshoot and drive the resolution of issues, and drive reliability and quality improvements.

As a new member of the team, you’ll be joining an established group of Product experts who are champions for each of our brands and always lead with action bias, data-driven decision-making, and cross-functional collaboration.

Your usual day of awesomeness includes:  

• Acts as a key liaison to the Finance department, directing a team that supports various Finance-centric initiatives, including the introduction of new financial platforms and E2E revenue optimization opportunities.
• Gathers requirements for billing system-related initiatives. Produces necessary diagrams and artifacts for translating Finance requirements into Engineering-ready blueprints. Factors both the current system state and industry best practices into all design and roadmap recommendations.
• Provides support for Finance’s operational needs, including GAAP compliance efforts and payment processor requirements, by serving as a liaison between the Finance team and Operational teams.
• Partners with operational teams, Revenue Assurance, Engineering, Biz and Technical Operations, to ensure their requirements are captured and incorporated into broader program requirements and design.
• Manages a team of Product Managers / Product Owners, providing mentorship and setting both a vision and strategy for product roadmap execution.
• As a strategic partner to the Retention Marketing team, helps define and manage technical, platform-level roadmaps for promo and offer fulfillment systems.
• Crafts a strategic story out of the numbers. Presents complex analytical findings in a clear, concise, and decision-impacting manner. Support executive strategy presentations.
• Builds consensus across the organization. Works cooperatively with cross-functional teams to achieve buy-in.
• Coordinates with solutions architects and developers to make sure product requirements accurately account for our system architecture and limitations.
• Works side-by-side with product owners, scrum masters, and release train engineers to ensure optimized output and sequencing of platform-level deliverables that are required for company-wide programs.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedules.
• Produce BRDs (Business Requirements Documents) and FRDs (Functional Requirements Documents) to document program requirements and facilitate both alignment and sign-off from cross-functional stakeholders.
• Meets regularly with other Product team members to discuss ongoing projects so as to effectively prioritize efforts across multiple teams and lanes.
• Develops a deep understanding of customer experience, especially at a tactical and transaction level, including but not limited to customer activations, renewals, payments, network features, devices, retailer integrations, promos, referral programs, and account notifications.
• Transforms complex, incomplete, conflicting, or ambiguous inputs into actionable recommendations backed by structured thinking and data-driven insights.
• Produces flow diagrams for the customer journey and underlying system processes.
• Has deep knowledge around the underlying technologies involved in current and future designs, along with ability to read, interpret and communicate details of API specs, sequence diagrams, and database schema/designs.
• Meets with 3rd-party service providers to identify partnership opportunities and implement cross-platform integrations.
• Performs UAT for new features and services before they go live in the market.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Generates and maintains dashboards and reports that track product health and success metrics.
• Conducts cost-benefit / ROI analysis, to support decision making.
• Works with Engineering and Enterprise Information Management to ensure platform adherence to internal and external KPIs, compliance methodologies, and governance processes. 
• Works multiple projects simultaneously in a fast-paced environment.
• Communicates, influences, and sells ideas at Director/VP level. This includes frequently authoring and delivering product presentations.
• Drives specific ad hoc analysis and presents information to VP level and below on request.
• Presents new product or business opportunities in weekly, cross-functional meetings.
• Supports sales, marketing, and other partner teams with the necessary product knowledge, process flows, and/or additional documentation.
• Manage vendor relationships including contract negotiations, onboarding, renewal, QBR cycles, etc.
• Support Product Management leadership (Director / VP) on special projects as well as the implementation of product strategy and roadmap objectives.
• Regularly mentors and provides informal coaching to other Product Management staff, as well as other members of the Product Team.
• Creates clear and measurable goals for the team aligned with company, department, and functional area objectives. Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback. Shares and reviews feedback with direct reports in a timely manner.
• Develops formal and informal performance reviews in accordance with company or HR-driven timelines. 
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WHAT YOU BRING

• 10+ years of relevant Product Management experience in an agile software product development environment; 5-10 years managing teams, 5-10 years managing vendors.
• Experience in the telecommunications industry, preferably in prepaid, with hands-on experience working with billing systems.
• Passionate leader with a high degree of ownership and the interpersonal skills to build consensus in complex situations.
• Strategic and analytical thinker with demonstrated success driving quantifiable results.
• Strong requirements elicitation with effective written skills including the ability to write concisely and clearly for different audiences.
• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.
• Experience with Agile backlog/project management tools.
• Experience in delivering large and complex business/technology initiatives.
• Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
• Ability to understand complex product, service, and operational behaviors from both a business and technical aspect, and translate them into robust, well-organized, concise written requirements.
• Real-world experience writing functional requirements or user stories for technical products or services.
• Ability to thoroughly capture acceptance criteria and to think beyond the happy path, always taking into account edge cases, impacts on different user types, unexpected scenarios, etc.
• Ability to communicate with developers and understand programming terminology.
• Experience partnering with Solutions Architects on functional design.
• Ability to address User Experience Design requirements and ensure that they can be integrated as a part of the functional requirements.
• Experience in all phases of the SDLC for large and complex projects.
• Ability to develop a strategic vision and plan for future products and services.
• Experience with both Agile, Waterfall, and hybrid product development methodologies.
• Experience integrating 3rd-party platforms or products into an established technical stack.
• Collaborative work style and the ability to synthesize inputs from several parties, bringing people together to align around the best options that achieve the common goals of the team.

WE ARE MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email recruiting@ultra.me.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $$155,000 - $170,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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