HR Generalist

WHO WE ARE

We’re MiQ, a programmatic media partner for marketers and agencies. We connect data from multiple sources to do interesting, exciting, business-problem-solving things for our clients. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and our company keeps getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

If that sounds like you, we’d love to hear from you.

The HR Generalist is a key member of the Talent team. Provides HR operational support to employees and managers in a variety of employee relations areas, including benefits, new hire onboarding, and employee engagement. This role will manage employee benefits, administer leave of absences, and ensure company policies and practices are followed.

WHAT YOU’LL BE DOING 

As the HR Generalist, you will have a solutions mindset and seek to keep our teams operating at their best.  In the role you will be accountable for, but not limited to, the following:

• Support employee benefits administration, including queries, renewals, and enrollment accuracy.
• Support end-to-end recruitment and pre-onboarding processes across LATAM.
• Maintain accurate employee data in the HRIS and support system improvements.
• Generate HR reports and dashboards (headcount, turnover, payroll inputs).
• Support preparation of HR documentation (contracts, amendments, certifications).
• Assist in implementing HR policies and regional initiatives.
• Provide day-to-day HR operational support and respond to employee inquiries.
• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices
• Leave of absence administrator, working in conjunction with HRBP and Payroll to ensure a seamless process.
• Responsible for the administration of company benefits, including health plans, life insurance, and other employee benefit programs.
• Support the entire employee lifecycle, including pre-onboarding, transitions, and exits. 
• Facilitate engaging and informative employee sessions on key topics such as benefits, company policies, and HR training to ensure a meaningful and impactful experience.
• Support the regular maintenance of HR/Company documents including the employee handbook, wellness programs and HR initial 
• Conduct monthly HR data reviews and provide insights
• Manage multiple deadlines and priorities, ensuring high quality and timely task completion.
• Handle employment related inquiries, escalating complex and/or sensitive matters to the appropriate team member.

Project Management 

• Proactively set timelines and manage expectations with stakeholders to ensure high quality deliverables
• Ensure data integrity across all HR/Payrollsystems 
• Additional projects as assigned by HRBP or CHRO.

Collaboration

• Work alongside the broader Talent team to create a meaningful onboarding Experience for new joiners
• Collaborate with the finance team to ensure payroll accuracy for new hires and departing employees.
• Stay connected with global HR peers to facilitate knowledge sharing and the adoption of best practices.
• Support the Talent team with internal mobility and cyclical programs, including performance and compensation reviews.
• Recommend new procedures and policies to enhance HR efficiency, optimize organizational processes, and improve the employee experience.

Qualifications

• Bachelor’s degree in Psychology, Human Resources, Business Administration, or related field.
• 5-7 years of experience in an HR Generalist or HR Operations role.
• Experience working with multi-country LATAM operations is highly preferred.
• Knowledge of LATAM labor laws is preferred.
• Generating and analyzing HRIS and payroll reports to support data-driven decision-making
• Alignment with MiQ's core values
• A can-do attitude to provide energy, drive, and enthusiasm
• A dream to grow your career as the company scales
• Communication skills in English
  
  

Skills & Competencies

• Proactive and emotionally intelligent, with the ability to manage pressure and prioritize effectively in fast-paced environments.
• Strong judgment with the ability to challenge stakeholders constructively while maintaining a calm and solutions-oriented approach.
• Strong organizational skills and attention to detail