Project Manager Apprentice

About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
 
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.

To contribute to the rapid growth of e-commerce, Mirakl is looking for a Client Support apprenticeship, speaking both English and French, from 12 to 24 months, as soon as possible

Your team :

Affiliated with the Customer Success department, the Customer Support team plays a central role within Mirakl. The team manages all technical and functional requests from marketplace users and the Mirakl Connect platform.
Additionally, the team ensures that incidents and product improvement requests are properly reported to the technical teams.
The Support team participates in the continuous improvement of Mirakl documentation, the enhancement of internal customer management processes at the Customer Success level, and, more generally, of Mirakl solutions.

Your role :

Within Customer Support, you would be involved in the following types of missions:

• Assist in internal tools optimization & development projects: automation implementation, dashboard creation, monitoring of new tools effectiveness (bots), SAP migration, Mailchimp collections creation,
• Support internal processes implementation and/or change management projects: launch & monitoring of expertise subject matters within Support, new support routines for overlap management, Support process for Portal accounts deactivation, external SSO project,
• Lead and/or assist in team event planning: monthly global team building,
• Assist in cross-team initiatives: meeting planning & hosting, event logistics

Requirements :

End-of-Master 2 apprenticeship or gap year

• Able to work both independently and in a cooperative team environment to achieve goals
• Ability to meet deadlines and effectively complete operational and project-based assignments;
• You are e-commerce savvy and willing to learn more about the Mirakl platform revolution,
• You can easily and clearly communicate in both English and French

What we offer : 

• A workplace that promotes well-being: breakfasts, sports and yoga classes, aperitifs, etc...
• A tailored induction programme to enable you to develop your skills quickly
• Empowering and progressive assignments to increase skills
• A unique opportunity to discover a fast-growing French unicorn and to work with international teams
• Access to discounts from our CSE (ticketing...)
• A healthy mind in a healthy body, thanks to the Gymlib pass; take some time for yourself!
• Modern premises in the heart of Paris (at the foot of the Eiffel Tower)
• Swile meal ticket card
• Coverage of your transport costs (Navigo at 50%, bicycle, etc.)

Hiring process : 

• A first exchange with the recruiter
• Two interviews to meet your future manager and a future colleague. The STAR method and structured interviews will hold no secrets for you.
• Welcome to Mirakl!

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.