Manager People Ops

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

Our great Mirakl People Team (~30 people) is looking for a talented People Ops Manager to work cross-functionally with talent acquisition, people partners, finance, legal, and other departments to support our business ambitions and strategy.

Reporting to our Director of People EMEA, you will work as a strong business oriented partner.

Your main missions will be:

Management:

• Managing and developing our 3 People Ops specialists in their day-to-day (payroll and admin)
• Ensuring your team is a trusted and reliable point of contact for employees on different matters, including payroll, leaves of absence, HR policies, tools management, and providing clear guidance and support.

Comp & Ben:

• Supervising the Comp&Ben activity: working to harmonize the benefits offered to employees, renegotiating contracts with service providers if necessary
• Ensuring the hands-on management of Comp&Ben processes and programs such as annual salary review, salary grids, benefits, payroll

Data & Reports:

• Preparing reports and analyzing key HR metrics to track important data with People Partners and finance to support data-driven decision-making.
• Delivering qualitative analysis for CSE topics 

HR Compliance:

• Continuously monitoring legal and regulatory requirements in our different offices, and keeping processes, documentation and templates up to date in every aspect.
• Participate in control & security audits with security teams (Soc2, ISO27001 etc.)
• Managing the relationships and contracts with all our third parties (benefits brokers, payroll suppliers and HRIS providers).

Processes & Projects:

• Striving for excellence by continuously improving processes for the Life Cycle of our Mirakl Workers, from onboarding to offboarding
• Exploring, implementing, and refining people-related projects, procedures, global HRIS, and best practices that reflect a best-class experience for our employees
• Participating in cross-functional projects with high business impact (changing HRIS or Payroll tools)

Who are you?

• You have 8+ years of experience, with a strong foundation in HR operations and payroll. Experience in a tech company is a plus.
• You have a good understanding of EMEA HR administration, payroll processes, employment laws, and compliance. US regulations would be a plus.
• A previous experience as Manager is required
• You are project-oriented, balancing attention to detail with strategic thinking and creating efficient, user-friendly processes.
• You have a natural talent for both verbal and written communication, and for adapting your speech to all types of audiences.
• You demonstrate strong analytical skills to track HR metrics and support strategic decision-making.
• You are fluent in French and English.

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.