Business Development Representative

About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
 
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.

Your Impact

The Inbound Business Development Representative role is critical to Mirakl Connect’s growth. As the first point of human contact for prospects who engage with our content, website, events, and partner ecosystem, you’ll qualify interest, triage needs, and create the momentum that powers our revenue engine. You will turn high-intent inbound demand into qualified pipeline for our Account Executives while delivering an exceptional, consultative first experience of Mirakl Connect.

Mirakl invests deeply in the development of our BDRs. You’ll be actively mentored, supported, and enabled with best-in-class tools and training to grow into the next cohort of Account Executives, sales leaders, and GTM professionals. 

Note: This role requires candidates to be onsite in our Boston, MA office at least 3 days/week.

What You Will Do at Mirakl

• Respond to inbound leads from web forms, content downloads, events, trials, and partner referrals.
• Qualify prospects using a consultative approach.
• Route, schedule, and create high-quality meetings and opportunities for Connect Account Executives.
• Understand Mirakl Connect’s value proposition, ideal customer profiles, and use cases across industries.
• Map prospect needs to relevant Mirakl Connect solutions and content; personalize follow-up across email, phone, and social.
• Provide feedback to Marketing on lead quality, content resonance, and funnel conversion to optimize campaigns.
• Support campaign execution around webinars, trade shows, and digital programs; conduct timely, targeted event follow-up.
• Maintain lead, contact, and activity hygiene in Salesforce, tracking and reporting on SLAs, conversion rates, and pipeline contribution.

What Mirakl is Looking for in a Candidate

• 1+ year(s) previous successful sales, customer-facing, or inbound/demand response experience OR a strong desire to begin a sales career
• Excellent communication, discovery, and presentation skills (written and verbal) to persuasively connect with senior-level decision makers
• Thoughtful, engaging, energetic, and self-aware; able to build trust quickly and create value in every interaction
• Process-oriented and data-driven; comfortable managing SLAs, prioritizing queues, and working from dashboards
• Continual improvement mindset; coachable with a bias for action and learning
• Familiarity with marketplace, eCommerce, retail, or B2B SaaS concepts a plus
• Proficiency with Salesforce, Outreach, and Sales Navigator is preferred but not required #LI-HYBRID

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.