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Customer Success AI Transformation Intern, Paris

Paris, France

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers:

  • 🗓️ Founded in 2012 | Member of French Tech Next40
  • 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

  • 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
  • 🏆 Get Things Done:  We prioritize action and efficiency for impactful results
  • 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence
  • 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
  • 🤝 Satisfy & Empower Clients: We're committed to our clients' success
The Team You'll Join
 
You'll be part of our Customer Success organization, working directly with Alexandre, our Customer Success AI Transformation Lead. His mission is to transform how Customer Success teams operate through AI and automation. Together, you'll help identify, test, and deploy AI-powered solutions that improve internal workflows, reduce manual work, and increase team efficiency—working at the intersection of engineering, operations, and business to turn operational pain points into practical, scalable tools.
This is a 6-month internship based in Paris.
 
Your Impact
  • Support the development and improvement of AI agents, automations, and lightweight internal solutions that help Customer Success teams work more efficiently
  • Help turn early AI experiments into practical, reusable solutions that can be adopted more broadly across teams
  • Analyze Customer Success processes to identify repetitive tasks and inefficiencies, proposing AI and automation opportunities with tangible business value
  • Run experiments, troubleshoot issues, gather user feedback, and continuously improve tools based on adoption and impact
  • Support documentation, knowledge sharing, and internal enablement to help teams adopt new AI-powered ways of working
 
What You'll Bring to the Role
 
Experience:
  • Currently enrolled in an engineering school or pursuing a technical degree in computer science, software, data, or a related field
  • Looking for a gap year internship or end-of-studies internship
  • Exposure to projects involving APIs, automation, internal tools, or AI-related use cases
  • Hands-on experience with Python or another scripting language
Skills:
  • Strong analytical mindset with rigorous problem definition and structured thinking
  • Curiosity and adaptability with eagerness to learn
  • Ability to translate operational needs into practical solutions
  • Strong problem-solving skills and hands-on approach
  • Comfortable collaborating with both technical and non-technical stakeholders
 
Tools Used
Python, APIs, automation platforms, no-code/low-code tools (familiarity is a plus)
 
Languages
  • English: Fluent
  • French: A plus
 
Compensation, Perks & Benefits
Pay Range: €1,200 - €1,400 per month (depending on profile)
Benefits:
  • Swile meal voucher card
  • 50% transportation coverage (Navigo pass, bike reimbursement)
  • Gymlib pass for wellness activities
  • Tailor-made integration path to quickly gain skills
  • Empowering missions with exposure to Customer Success operations at a tech scale-up
  • Cross-functional collaboration and training in business analysis tools and methodologies
 
Our Hiring Process
We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
Please click the "Apply" button to submit your application—this helps us make the best possible assessment and get back to you as quickly as possible.
  1. AI-powered screening conversation (10 min) with Emma, Mirakl's AI Talent Ambassador, to explore your background and motivation for the role. You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application.
  2. Intro Call with the recruiter to get to know each other, discuss your experience, and answer your questions about Mirakl
  3. Team Interviews with Alexandre (your future manager) and a colleague using the STAR method and structured interviews
  4. Welcome to Mirakl! We move quickly and provide clear, transparent feedback

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.

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Mirakl handles personal data during your recruitment processes. Mirakl is the controller of the personal data, meaning it decides how and why the data is processed. Mirakl takes strong commitment to protecting applicant data and ensuring compliance with privacy regulations during the recruitment process, in particular:

  1. Types of Data Processed: Mirakl collects data such as name, contact details, educational and employment history, and other relevant information provided during the application process.
  2. Purpose of Data Use: The data is used to manage and process applications, communicate with candidates and, upon successful application, to onboard the individual.
  3. Data Access and Sharing: Access to personal data is generally restricted within Mirakl and its affiliates, though some third-party providers might have access to carry out specific functions like reference checks and payroll processing.
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  6. Queries and complaints: If you have any questions or wish to exercise your rights, you may fill in this form or directly contact us by sending an email to privacy@mirakl.com.

A full version of Mirakl’s Privacy Policy is accessible, here.