Customer Operations Specialist

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers:

• 🗓️ Founded in 2012 | Member of French Tech Next40
• 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
• 🌍 450+ B2C and B2B clients across 40+ countries (Airbus, Toyota Material Handling, Galeries Lafayette, Carrefour, Decathlon, Maisons du Monde, Leroy Merlin, H&M, Sonepar)
• 💰 Series E funding: $555M | Valuation: $3.5B+
• 🏆 Over 2025, Mirakl was recognized: Great Place to Work US & Built In Best Places to Work – See what life at Mirakl looks like: LinkedIn

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
• 🏆 Get Things Done:  We prioritize action and efficiency for impactful results
• 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence
• 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• 🤝 Satisfy & Empower Clients: We're committed to our clients' success

The Team You'll Join

You'll be part of our Supplier Operations team driving Mirakl's commercial growth by building the strategy, tools, and cross-functional partnerships that align product, sales, and customer success around our most ambitious market opportunities. You'll be based in Boston and collaborate with teammates across New York and France.

Your Impact

As a Customer Operations Specialist, you'll act as the primary project manager developing and running robust supplier migration programs for some of Mirakl's largest clients. You'll guide suppliers through their first platform interactions—ensuring smooth, timely, and successful setup while serving as the main point of contact for clients throughout migration projects.

• Build and deploy scalable onboarding solutions that guide suppliers through platform activation, including live sessions, configuration support, and real-time troubleshooting
• Drive supplier activation by monitoring progress, proactively removing friction points, and maintaining detailed records to optimize team operations and reporting
• Lead client-facing migration projects—providing weekly updates, training their teams, and serving as their trusted point of contact throughout the process
• Scale enablement impact through webinars, live walkthroughs, and AI-powered solutions that can be replicated across clients and suppliers
• Shape the future of supplier onboarding by providing structured feedback to improve flows, materials, and customer experience across all touchpoints

What You'll Bring to the Role

Experience:

• Bachelor's degree in Business, Marketing, Finance, or related fields
• 2+ years in customer success, customer support, PMO, or account management within fast-paced, dynamic environments
• Proven track record working directly with customers to educate and onboard them onto new solutions
• Experience handling challenging customer interactions while maintaining productive, supportive partnerships

Skills:

• Excellent communication and presentation abilities
• Project management and cross-functional coordination
• Problem-solving and real-time troubleshooting
• Customer enablement and training delivery
• Entrepreneurial mindset with drive to succeed in high-growth environments

#LI-Hybrid

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.