Back to jobs

Director, Commercial Training & Effectiveness

Foster City

 

MISSION

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

 

 

POSTION SUMMARY 

Director, Sales Training and Effectiveness will lead and direct the commercial training function to support the development of training of customer facing teams and promoted products. Oversees Commercial Communication function including ensuring that communication, reporting and marketing information are organized to minimize field team disruption and maximize retention to the customer facing organization and internal support groups. Focus is on ensuring the current and future training and development needs of the customer facing commercial teams are met. Responsible for the planning and execution of new hire training, major meeting training sessions and execution of ongoing key sales and marketing objectives.  They will lead, coordinate and deploy a remote (not direct report) Field Trainer Team of Sales Professionals to execute and pull-through training initiatives.  They will work cross functionally with key internal stakeholders such as Commercial Operations, Sales, Marketing, Market Access, HR Professional Development& International teams as well as external vendor partners to ensure training alignment with corporate objectives.

JOB FUNCTIONS/RESPONSIBILITIES

  • Lead and direct Training to continually assess, enhance, update and measure effectiveness of all training programs and curriculums, to include pharma market knowledge, disease state expertise, product knowledge, new hire training, advanced training, selling skills, account planning coaching models and professional development programs.
  • Strategic planning, development, execution, and facilitation of comprehensive commercial training curricula focused on advanced skill sets and capabilities for use during training classes, POAs, launches, and other national/ regional meetings.
  • Schedules, plans and directs all commercial new hire training classes and oversees all agendas to ensure short- and long-term objectives of the sales and marketing strategies are met.
  • Ensure training resources (i.e., materials, workshops, modules) meet all regulatory, legal and compliance requirements for assigned individual projects and initiatives.
  • Coordination across the Mirum cross functional teams, ensuring all training materials meet the goals and objectives of the sales and marketing teams.
  • Become a trusted thought partner with Sales, Market Access, Marketing, and related teams to define training offerings that scale and differentiate while meeting broad set of customer requirements.
  • Partners with Sales, Marketing and Market Access to roll out and train on new customer facing materials.
  • Works cross functionally to identify, develop and implement best practices focused on customer facing execution of the Brand Plan.
  • Embrace entrepreneurial spirit for an emerging biopharmaceutical company - the ability to foster relationships and develop innovative ideas and solutions.
  • Responsible for synchronizing with global teams in other regions to coordinate with respect to product and disease training requirements, scheduling and ensuring a global training standard.
  • Partner with Sales Leadership to develop strategic, tactical and communication plans for field execution.
  • Work with the Commercial Sales Ops and Analytics Teams to develop and ensure utilization of business analytics to identify trends, challenges, and business opportunities within customer facing Organization.
  • Partners with other members of the commercial org, as needed, on other training initiatives (ie Professional Development).

QUALIFICATIONS

Education/Experience:

  • BA/BS degree required.
  • 7+ years of experience within the pharma/biotech market.
  • 5+ years of experience in organizational training and development.
  • 5+ years of experience in sales.
  • 2+ years of direct management experience, home office, field or other.
  • Demonstrated experience and success in Pharmaceutical/Biotech Sales.
  • Experience in niche or rare disease markets.
  • Previous launch experience desired.
  • Small biotech experience preferred.

Knowledge, Skills and Abilities:

  • Knowledge of and experience in building different types of training to include decks,workshops, static resources, and more.
  • Strong proficiency in designing and executing virtual training.
  • Skilled at prioritizing and managing multiple projects.
  • Excellent communication skills.
  • Ability to successfully influence, collaborate and interact effectively within team structure and multiple key stakeholders across organization to align on objectives and provide consistent training direction.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Solid professional judgment and ability to work with confidential information is required.
  • Ability to contribute and work successfully in a team environment.
  • Ability to function in a fast-paced environment and maintain operational quality.
  • Effectively complete tasks, efficiently and accurately.
  • Strong attention to detail and quality.
  • Strong initiative and ability to multi-task.
  • Proven track record of working cross-functionally and with vendor partners.

#LI-Onsite

Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws.

Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

Create a Job Alert

Interested in building your career at Mirum Pharmaceuticals? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
If you are not local to the Foster City area, are you willing to relocate? *
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mirum Pharmaceuticals’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.