Job Application for Senior Salesforce Administrator at Mirum Pharmaceuticals

New

MISSION

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

POSITION SUMMARY

Mirum Pharmaceuticals is seeking a Senior Salesforce Administrator to drive the ongoing development, configuration, and maintenance of the Salesforce platform This individual will work closely with cross-functional teams — including Commercial Operations, Commercial Data Analytics, and Patient Services — to ensure that the Salesforce environment and related applications are meeting the needs of the organization. The role is ideal for someone who thrives at the intersection of technology and business, has a strong technical background, excellent problem-solving skills, and a deep understanding of Salesforce's capabilities.

JOB FUNCTIONS/RESPONSIBILITIES

Salesforce Administration:
- Manage and maintain Salesforce instances, ensuring optimal performance and usability across various Salesforce clouds (Life Sciences (LS) Cloud, Customer Community Plus for Health Cloud).
- Oversee user access, roles, profiles permission sets, and security settings to ensure data integrity and security compliance.
- Troubleshoot and resolve system issues, providing technical support to end users.
- Configure and customize Salesforce objects, fields, workflows, validation rules, reports, and dashboards.
- Administer and configure LS Cloud to optimize patient relationship management and healthcare-specific workflows.
- Customize LS Cloud to meet the needs of all business users, ensuring the seamless management of patient information, care teams, and health data.
- Collaborate with business stakeholders to ensure LS Cloud functionality aligns with organizational goals and regulatory requirements.
- Collaborate with technical teams to implement and maintain Salesforce integrations with third-party systems and data sources.
- Ensure smooth and secure integration processes with internal and external systems (e.g., data aggregators, pharmacies).
Automation & Process Optimization:
- Design, implement, and maintain automation using Salesforce Flow, Process Builder, and Workato to streamline business processes and enhance system efficiency.
- Collaborate with cross-functional teams to identify automation opportunities and design tailored solutions that improve productivity and reduce manual efforts.

QUALIFICATIONS

Required:

4-8+ years of experience as a Salesforce Administrator, with hands-on experience in Salesforce Life Sciences Cloud or Health Cloud
Salesforce Administrator certification (such as Salesforce Certified Administrator) is preferred
Proficiency in Salesforce configuration, including custom objects, fields, workflows, process builder, and security settings
Experience with data management and integration tools and techniques.
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills to work effectively with cross-functional teams and end-users
Experience with managing user profiles, roles, permissions, and security settings in Salesforce
Strong understanding of healthcare industry processes and regulations (HIPAA, patient data management, etc.)
Experience in regulated environments with knowledge of compliance frameworks (e.g., HIPAA, GxP, GDPR)

Preferred:

Previous experience supporting CRM in a biotech/pharma environment
Strong experience with Salesforce integrations (using tools like Workato, MuleSoft, etc.) and API management
Understanding of patient journey processes, e.g. Enrollment, Benefits Verification, Prior Authorizations, Open/Annual Enrollment, etc
Understanding of commercial data in life sciences, including pharmacy, claims, patient, and HCP data

The salary range for this position is $143,000 to $160,000 USD. Compensation will be determined based on several factors including, but not limited to; skill set, years of experience, and the employee’s geographic location. Please note that the required compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits unless otherwise provided.

#LI-HYBRID

Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws.

Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

Create a Job Alert

Interested in building your career at Mirum Pharmaceuticals? Get future opportunities sent straight to your email.

First Name

Last Name

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

Start date year

End date year

Website

LinkedIn Profile

Are you within a commutable distance to Foster City and willing to commit to a hybrid work schedule with being on site minimum 2 days per week?

Select...

If you are not local to the Foster City area, are you willing to relocate?

Select...

Are you currently authorized to work for any employer in the US without visa support?

Select...

By participating in job interviews, you agree to treat all information shared regarding Mirum’s commercial performance, clinical and scientific data, sensitive corporate information, or any information that would reasonably be deemed (or is explicated noted) as confidential, including discussions and physical renderings/documentations, whether verbal or written as confidential. You are expressly prohibited from disclosing any interview information to third parties or other entities without Mirum’s express written consent. Breach of confidentiality may lead to legal ramifications at the determination of Mirum, termination of your application, or termination of employment if an offer is extended. Do you agree?

Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity? (mark all that apply)

Select...

How would you describe your racial/ethnic background? (mark all that apply)

Select...

How would you describe your sexual orientation? (mark all that apply)

Select...

Do you identify as transgender? (select one)

Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (select one)

Select...

Are you a veteran or active member of the United States Armed Forces? (select one)

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mirum Pharmaceuticals’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Senior Salesforce Administrator

Apply for this job

U.S. Standard Demographic Questions

Voluntary Self-Identification

Voluntary Self-Identification of Disability