Back to jobs

Senior Manager, Commercial IT CRM Lead

Foster City

 

MISSION

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

 

POSITION SUMMARY 

This role will be responsible for owning and supporting Mirum’s Salesforce Life Sciences Cloud (SFLC) platform that powers the Patient CRM and HCP Portal. This Senior Manager role serves as the IT Platform lead with primary accountability for platform stabilization, operational excellence, and scalability following initial implementation and go-live of the Patient Services Hub. Over time, this role will expand to support additional Commercial systems related to customer engagement platforms. The ideal candidate is a highly skilled CRM platform leader with deep experience in regulated life sciences environments, complex CRM implementations, and cross-system integrations.

JOB FUNCTIONS/RESPONSIBILITIES 

  • Salesforce Platform Ownership & Leadership
    • Serve as the IT platform owner for Salesforce Life Sciences Cloud platform supporting Patient CRM and HCP Portal capabilities.
    • Assume platform ownership during the final phase of implementation to ramp up, assess solution design, and prepare for steady-state operations.
    • Provide strategic leadership for platform stability, scalability, and long-term roadmap post–go-live.
    • Own Salesforce account, user, role, profile, and territory management, ensuring appropriate access controls and alignment with business operating models.
    • Oversee reporting and dashboard creation, supporting operational visibility for Patient Services and HCP engagement teams.
    • Utilize Salesforce Workbench and other approved tools to perform secure data exports, analysis, and issue investigation in support of operational and compliance needs.
  • Post–Go-Live Stabilization & Operations
    • Lead post-launch stabilization, including production support, incident management, and root cause analysis.
    • Own backlog prioritization, defect remediation, and technical debt reduction following initial implementation.
    • Establish and mature operational processes, including monitoring, support models, and release management.
  • Stakeholder Management & Prioritization
    • Partner with Patient Services and business stakeholders to support and enhance the platform
    • Ensure platform configurations, data models, security, and workflows align with evolving patient and HCP needs.
    • Enable controlled enhancements while minimizing risk to live operations.
  • Governance, Compliance & Risk Management
    • Own Salesforce platform governance, ensuring alignment with Mirum’s security, privacy, and compliance requirements.
    • Implement and enforce change management, access controls, and audit-ready documentation.
    • Act as the primary IT escalation point for platform-related risks impacting patient services or HCP engagement.
  • Collaboration & Continuous Improvement
    • Partner with implementation vendors, integration teams, and enterprise architecture to ensure knowledge transfer and solution continuity.
    • Document platform architecture, configurations, and operational procedures to ensure long-term maintainability.
    • Stay current on Salesforce Life Sciences Cloud capabilities and recommend improvements that enhance operational efficiency and scalability.

QUALIFICATIONS

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
  • 6+ years of experience supporting Salesforce platforms in regulated industries, with leadership experience preferred.
  • Proven experience owning platforms post-implementation, including stabilization and steady-state operations.
  • Strong experience with Salesforce Life Sciences Cloud or complex Salesforce CRM implementations.
  • Experience supporting Commercial systems such as Veeva CRM, Master Data Management, Events Management, or similar HCP engagement platforms preferred.
  • Demonstrated ability to lead cross-functional teams and manage vendor-delivered solutions.

 Knowledge, Skills and Abilities:

  • Strong knowledge of core Commercial and Patient Services processes, including territory alignment, HCP/HCO customer master data management, patient enrollment and case management workflows, and compliant HCP engagement.
  • Deep expertise in Salesforce architecture, security model, data design, automation, integrations, reporting, and environment management (preferably Salesforce Life Sciences Cloud).
  • Proven ability to lead post–go-live stabilization, production support, backlog prioritization, and steady-state platform operations.
  • Experience integrating CRM with Commercial ecosystem systems such as MDM, data warehouses, marketing automation, and HCP engagement platforms
  • Strong leadership, analytical, and stakeholder management skills with the ability to balance strategic roadmap ownership and hands-on operational accountability.
    • Excellent problem-solving and decision-making skills in production environments.
    • Strong communication and stakeholder management skills in fast-paced, regulated environments.

The salary range for this position is $190,000 to $205,000 USD. Compensation will be determined based on several factors including, but not limited to; skill set, years of experience, and the employee’s geographic location. Please note that the required compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits unless otherwise provided.

#LI-HYBRID

Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws.

Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

Create a Job Alert

Interested in building your career at Mirum Pharmaceuticals? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mirum Pharmaceuticals’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.