Quality Control Supervisor

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food

As Misfits we support our customers and mission by embracing our core values of:

Prioritizing our Customers                              

Thinking Differently                                                                

Moving deliberately and quickly

Doing more with less

Respecting one another                   

Taking initiative and delivering 

About the role:

As a front-line supervisor in our food-based warehouse, you'll drive overall performance and success in daily operations. You'll support the Head of Food Safety, Quality Assurance, and Regulatory Compliance, as well as the Director of Operations, ensuring compliance with regulatory standards. Through your collaboration across departments, you'll foster a culture of food quality and safety.

As the Quality Supervisor, you'll support the execution of internal quality assurance and sanitation programs, including training. Responsibilities include maintaining compliance with Food Safety Plans/HACCP, and regulations such as Food Defense, NOP, USDA, and FDA. Together with the Manager of Quality Control & Assurance, you’ll conduct audits (GFSI/SQF, Organic, FSMA), address variances, and develop action plans to prevent recurrence. 

To perform this job successfully, an individual must be able to perform each essential duty within the warehouse satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required

You will:

• Ensure a Safety-First culture in our Fulfillment Centers, adhering to OSHA, AlB, GMP, HACCP, SQF, and FDA standards. Monitor FC performance against KPIs, implementing strategies for quality, efficiency, and operational excellence.
• Maintain transparent lines of communication across departments to foster a collaborative FSQR culture within the FC. Manage the successful implementation of strategies to improve quality, efficiency, and overall operational excellence. 
• Responsible for ensuring our food safety plan, Hazard Analysis, preventive controls, sanitation controls, and audits are conducted according to compliance standards. You will help train new QC/QA team members to these standards. 
• Manage Inbound Quality Inspection, documentation, and escalation processes in WMS and ERP systems. Support the Quality Manager in conducting root cause analysis after audits, supplier feedback, and customer customer complaints. 
• Ensure food safety of frozen and refrigerated items, and warehouse temperatures are within requirements. Oversee Calibrations, Prep/Sort, and processes of our 3rd-party partnerships as assigned. 
• Additional duties as assigned.

You are:

• Able to adapt to changing priorities, delegate, and manage time efficiently
• Strong team management skills with ability to lead large teams
• Safety-focused with strict adherence to company standards and safety procedures
• Able to analyze problems and strategize for improved outcomes
• Able to physically stand, bend, squat, and lift up to 50 pounds with or without accommodation

You have: 

• Previous leadership experience in a warehouse or manufacturing environment
• Experience working in a food-based facility, especially in a Quality Control or Quality Assurance leadership role
• Flexible and agile; able to pivot to changing circumstances and business demands
• Experience training others to new processes or procedural updates
• Demonstrate strong problem solving and project management skills including root cause analysis, risk assessment, and corrective/preventive action
• Excellent leadership, team building, and people management skills
• Strong interpersonal skills and communication with all levels of management
• Excellent conflict-resolution and decision-making abilities

Must have:

• Experience with or certification in HACCP, FDA, USDA, SQF or other relevant certifications
• Experience conducting root cause analysis investigations

What we do for you: 

• Comprehensive medical, dental, and vision insurance (Salary range $50,000 - $55,000 / year)
• 401(k) 
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays 
• Paid sick days
• Commuter benefits

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