Food Safety and Quality Supervisor

About Misfits Market:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of

Prioritizing our Customers                             

Doing more with less

Thinking Differently         

Respecting one another                             

Moving deliberately and quickly                   

Taking initiative and delivering 

About The Role:

The Food Safety and Quality Supervisor provides proactive leadership in developing, implementing, and monitoring company quality and food safety related requirements, policies, procedures, and training. The position serves as lead for quality assurance, quality controls and Sanitation program & training execution, internal auditing, GFSI/SQF, USDA Organic and AMS Standards. This position also leads the Preparation Team in each packing facility, and  includes the creation and maintenance of Food Safety Plans, compliance with Food Defense, FSVP, Sanitary Transport, and any other current and regulatory changes. The Supervisor facilitates the document control program for the Fulfillment Centers including the upkeep of all programs, policies, SSOPs and SOPs. Also responsible for tracking and presenting Food Safety KPIs, verifying activities associated with Preventive Controls, and handling escalated customer complaint investigations and root cause analysis. The supervisor will also establish a food safety and quality culture program.

Responsibilities:

• Develops and implements Quality and Food Safety policies and programs including internal quality standards, FSMA, GMP, Environmental Monitoring Program, Sanitation, Traceability, Non-conforming Material-Hold and Release Programs, etc. as outlined in the Global Food Safety Initiative-SQF Standards
• Own the customer complaint escalated investigation and root causing process and data roll up trending to prevent recurrence.
• Review, investigate and analyze customer and supplier performance feedback to determine root cause analyses and appropriate corrective actions.
• Create an efficient document control management process using available databases. 
• Collect, analyze, summarize data, and create, report, and monitor food safety KPIs to effectively improve product, processes and standards across the organization.
• Provide continuous feedback, coaching, evaluating, monitoring and providing regular feedback on employee’s performance review.
• Build awareness, training, and education programs to drive cultural and behavioral changes.
• Develops and implements internal auditing programs to drive continuous improvement of Quality and Food Safety Programs.
• Conduct annual reviews of Food Safety Plans, Training Material, Sanitation Processes and food defense protocols against SQF requirements.
• Ensure auditors are calibrated and have the competency to be effective in driving continuous improvement. Lead team of QA and QC Audit Supervisors as a calibration tool. 
• Serve as USDA and PACA grading standard expert to support a mission based approach to quality acceptance of produce commodities. Support hourly staff on incoming produce and grocery incoming material inspections.
• Submit claims reports in partnership with Merch and Operations Team.
• Responsible for the Preparation Team-ensuring all sorting and prepping duties are effectively completed.
• Serve as the food defense coordinator and ensure effective controls are implemented.
• Conducts preparedness exercises for responding to recall and withdrawal scenarios. During actual events, leads Recall teams to execute required activities as outlined in the program.
• Champion a collaborative culture around FSQR in partnership with Operations, Site/Merchandising, Product and the Operational Excellence-FBM Teams.
• Leads staff accountable for food safety plan Hazard Analysis and Process Preventive Controls, sanitation controls, and effective auditing. Trains, coaches and evaluates the performance of direct reports. 
• Lead all FSQR Verification and Validation activities.
• Additional duties as assigned.

Skills and Qualifications: 

• People leadership and the ability to influence cross-functionally are essential.
• Experience building auditing programs, crafting QMS systems, and utilizing technology such as Google Suite are helpful.
• BS degree in Microbiology / Food Science / Chemistry or related area.
• At least 5  years industry food safety experience.
• Minimum 3 years of experience in a food manufacturing environment including HACCP team experience. HACCP Certified; SQF Practitioner/BRC/FSSC experience, and certified as Preventive Controls Qualified Individual.
• USDA, NOP, and FDA Regulatory experience
• USDA FSIS Meats, USDA Produce/AMS and CPG experience
• Minimum 5  years of people management experience
• Knowledge of Good Agricultural Practices (GAP)  
• Bi-lingual, Spanish and English a plus

About You: 

• Demonstrate strong problem solving and project management skills including root cause analysis, risk assessment, and corrective/preventive action.
• You understand the art of nuance and have the ability to align other functional leaders and teams around vision. Confident in presenting to executives on fast-moving programs, provide timely and effective narrative communication and KPI reporting
• You are a catalyst for change with a bias for positive action
• You have a Player/Coach mentality and are highly motivated to make a difference
• Flexible and agile; able to pivot to changing circumstances and business demands
• Self-motivated & self-sufficient

Details of Position & Benefits:

• Salary range: $75,000 - $80,000 per year
• Comprehensive medical, dental, and vision insurance
• 401(k) 
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays 
• Paid sick days
• Commuter benefits

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