Senior Operations Manager

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of:

Prioritizing our Customers                             

Doing more with less

Thinking Differently         

Respecting one another                             

Moving deliberately and quickly                   

Taking initiative and delivering 

About the Role:

As the Senior Operations Manager in our food-based warehouse, you will be a driving force behind the overall performance and success of daily operations in the facility. This position directly manages managers and supervisors across all non-production areas of the Fulfillment Center, including Receiving, Inventory, Facility Maintenance, Quality Control (QC), and Prep. You will oversee scheduling, daily operations reporting, performance management, and strategic action planning to drive operational excellence and increase productivity.

In addition to leading day-to-day operations, the Senior Operations Manager serves as the site lead for SQF, ensuring the facility maintains compliance with SQF standards and is prepared for audits and ongoing certification requirements. By managing key aspects of the supply chain and leading a diverse site leadership team, you will ensure seamless, safe, compliant, and optimized operations across the facility.

The ideal candidate is a strong, strategic leader with excellent interpersonal communication skills and strong logical reasoning. The Senior Operations Manager balances hands-on leadership of day-to-day operations, continuous improvement and change management, regulatory and food safety compliance, and the professional development of a large team of leaders.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

• Maintain a Safety-First culture in our food-based Fulfillment Center (FC). Responsible for meeting site environmental, health, quality, and safety performance metrics and maintaining or exceeding the requirements and standards of OSHA, AIB, GMP, HACCP, FSSC, FDA, and SQF.
• Serve as the site’s primary Safe Quality Food (SQF) Practitioner and a core member of the facility’s Food Safety and Crisis Management Team.
• Hold ultimate localized responsibility for maintaining SQF system integrity, validating compliance records, ensuring corrective actions are completed, and maintaining constant audit readiness.
• Directly manage and develop managers and supervisors across all non-production areas of the FC, including Receiving, Inventory, Facility Maintenance, QC, and Prep. Establish clear expectations, accountability, KPIs, and development plans for the site leadership team.
• Oversee the day-to-day operations in the FC, driving performance to continuously meet both long- and short-term company goals. Prepare operating reports, establish KPIs, and provide value-driven feedback to direct reports.
• Lead and motivate large cross-functional teams, ensuring Receiving, Inventory, Maintenance, QC, Prep, Production, and Shipping operate effectively and collaboratively to meet or exceed operational goals.
• Champion continuous improvement efforts throughout the organization by identifying areas of opportunity and implementing new processes to meet business needs. Implement best practices and ensure adherence to standard operating procedures.
• Foster effective communication and collaboration among different departments within the warehouse. Coordinate with logistics, inventory, and distribution teams to ensure a cohesive and integrated supply chain. Together, develop and implement strategic plans to achieve on-time delivery, maintain high product quality, and optimize turnover within the warehouse.
• Develop a highly effective site leadership team by applying high standards for selection and continued performance; establishing clear and stretching goals; communicating and delegating key responsibilities; and actively utilizing performance, development, and career tools to their full potential.
• Analyze operational and production data to prepare and issue performance reports, identifying areas of improvement. Proficient in root cause analysis, with the ability to develop and implement corrective action plans to prevent recurrence of issues.
• Build strong professional relationships with direct reports and site HR Business Partners. Identify and effectively communicate urgent issues, both internal and external, to site HR as needed and maintain accurate administrative records.
• Ensure consistent execution of company policies, procedures, and operational standards across all areas of responsibility.
• Partner cross-functionally with Quality, Food Safety, Maintenance, Inventory, Supply Chain, HR, and other business partners to resolve operational challenges and drive site-wide performance.

Skills & Qualifications:

• Previous leadership experience in a warehouse, fulfillment, food production, or manufacturing environment
• Experience directly managing and developing managers and supervisors
• Familiarity with regulatory and food safety requirements for operating food-based facilities
• Experience with SQF or similar food safety and quality management systems
• An ability to adapt to changing priorities, delegate, and manage time efficiently
• Experience conducting root cause analysis investigations
• Experience training others on new processes or procedural updates
• An aptitude for equipment operation and troubleshooting
• Strong team management skills with the ability to supervise multiple departments and teams
• Experience leading and motivating large teams
• Strict adherence to company standards and safety procedures
• Excellent leadership, team building, and people management skills
• Strong interpersonal skills and communication with all levels of management
• Able to analyze problems and strategize for improved outcomes
• Excellent conflict-resolution and decision-making abilities
• Able to physically stand, bend, squat, and lift up to 50 pounds with or without accommodation

Nice to Have:

• SQF Practitioner or other relevant food safety certification
• Lean Six Sigma, PMP, TPM, or other relevant certifications
• 5+ years of plant, warehouse, or fulfillment center operations experience
• 5+ years of manufacturing or food industry experience

Details of Position & Benefits:

• Salary range: $85,000 - $95,000 / year
• Comprehensive medical, dental, and vision insurance
• 401(k) 
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays 
• Paid sick days
• Commuter benefits

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