Key Accounts Specialist

About Mishimoto

Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts. Established in 2005, we have two decades of experience in working toward our goal of providing superior cooling system upgrades. Mishimoto has produced a line of upgrades to fit nearly any application including, sport compacts, powersports, trucks, Jeeps, muscle vehicles, daily drivers, and the classics.

Mishimoto's corporate headquarters is located in a 67,610 sq. ft. office, warehousing facility and state of the art engineering studio, where we have assembled the industry's cutting-edge tools for evaluating Mishimoto test vehicles in Garnet Valley, PA. This one-of-a-kind facility allows us to maintain a leading position in our industry. With another office in Sparks, Nevada, as well as international locations in Stourbridge, UK and Yangzhou City, China, we have built an unprecedented global infrastructure for the benefit of all our worldwide customers.

Benefits and Perks

Our employees love our workplace because:

• It’s a gearhead’s dream – Design and develop performance automotive products for the car scene.
• We make way for play – Attend Wine and Cheese gatherings and hit up our favorite events, from drift to autocross to classic car shows.
• We take a breather – Enjoy an in-house gym, massage chair, and healthy-snack vending machine.
• Our workplace is beautiful – Work in an office designed to stimulate creative thinking. 
• The employee discounts rock – Get exclusive access to Mishimoto products and discounts from our partners.
• The bennies – Medical, dental, vision, paid time off, 401(k) w/ 4% match, disability pay, and life insurance. 
• We score – The bonus program is tied to overall company performance goals.
• Dog Days! Bring your dog to work every day!

Key Accounts Specialist

Mishimoto is the world leader in performance cooling automotive parts.  It is both our commitment to a quality product and excellence in customer experience that sets us apart.  The Key Accounts Specialist is on the front lines every day ensuring that any question or concern is handled with the utmost professionalism and that a path forward is found.  The Key Accounts Specialist will report to the Customer Experience Manager.

 What You’ll Do

• Accommodate B2B customer requests from order request to fulfillment.
• Assist in general sales inquiries while finding solutions for our customers via email and phone. “I do not know” is not in our vocabulary. Every interaction ends with a clear resolution of what is going to be done to help the customer. 
• Serve as a backup for outbound communication to all B2B customers including new product announcements or other Mishimoto events.
• Manage B2B portal accounts and answer questions surrounding our portal.
• Troubleshoot and communicate any IT-related issues involving B2B or Sales functions.
• Review and track wholesale returns, stock exchanges, and address shortages/overages in a timely manner.
• Assist Order Entry with B2B order coverage as needed.
• Work alongside the Customer Experience team to resolve issues pertaining to warranties, returns, fitment, or other CX related topics.
• Track and enforce intellectual property and pricing violations through multiple sales outlets.
• Support the Customer Experience Manager to develop reports providing an overview of wholesale inquiries, intellectual property, and pricing violations.
• Other duties as assigned.

Your Creds

• Demonstrated 2-4 years’ experience in Customer Service
• Demonstrated 1-2 years’ experience in a Sales or Wholesale Accounts environment
• Demonstrated 1-2 years’ experience in the Auto industry, preferred
• High School Diploma or GED

You Must Have

• A keen understanding of how automotive systems, namely cooling, work together and a versed knowledge of car part functionality. You need to be able to ask the right troubleshooting questions to offer a path forward. 
• Mad multitasking skills. Most of the day you’ll have a phone call coming in, a live chat support session, and three to four web pages open all at once.  You are comfortable switching gears.
• A strong sense of empathy. You are attuned to hear the question behind a question.  Customers must know that we are on their side, and we are here to fix the problem. 
• Excellent problem-solving skills. You might not know all the answers, but you know how to find and communicate the solution.
• An ability to diffuse a frustrated customer’s emotion. It is about patience and immediate relationship building. 
• Great typing skills. Everyone live chats now-a-days.  The faster you can respond to a customer, the happier they will be. 
• Strong Microsoft Office and Internet skills and the ability to learn new software systems quickly. These are our key tools to getting our work done. 
• Professional English writing and verbal communication skills. You’ll be chatting with customers all day long.  You are the voice of Mishimoto. 
• Ability to give and receive constructive feedback to ensure the best customer service experience possible.
• Teaming skills and positivity. We are Team Mishi, we collaborate, and we lift each other up. 

If the above describes you and your passions, we want to hear from you! 

Physical Demands & Working Conditions:

While performing the duties of this job, our reps regularly:

• Sit for extended periods of time without being able to leave the work area
• Listen and understand verbal inquiries via the telephone and computer.
• Clearly express ideas and information by the spoken word.
• Use hands; reach with hands and arms and talk or hear.
• Occasionally required to stand; walk and climb or balance.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include ability to adjust focus.

Mishimoto is made up of people with many different backgrounds and lifestyles, and we like it that way. We invite applications from people of all stripes. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences that people imagine to discriminate against one another. Also, if you have a disability, please let us know if there's anything we can do to make the interview process better for you; we're happy to accommodate.