Back to jobs

Operational Risk Manager

Remote, United States

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

Mission Lane brings a customer-first mindset to all we do including our approach to risk management. In this role, you will help us mitigate risk, maximize customer engagement with our products, and ultimately strengthen customers' financial health. The operational risk manager will establish and support standards and governance mechanisms to enable risk-conscious decision making across the company. The operational risk manager will partner with peer compliance, vendor management, customer journey, product, and operations managers to understand the intended experience, identify gaps in execution, and address those gaps. The operational risk manager will own the core issue management process, coordinate issue response, and report to internal and external parties regarding risks and their status to influence corrective actions.

The Operational Risk Manager will:

  • Understand and measure the intended experience:
    • Become well-versed in intent and customer experience to effectively advise stakeholders
    • Coordinate and execute risk assessments, collaborating with a diverse set of stakeholders on scoring and corrective action plans
    • Document and monitor suite of controls to influence new controls and corrective actions
    • Implement and enhance suite of risk and process artifacts
  • Monitor and address gaps between execution and intent:
    • Partner with teams to enhance controls, alerting, and response
    • Own and enhance process for issue management (flow of work, system fields, reporting)
    • Coordinate tactical issue containment and remediation
    • Ensure company-wide adherence to issue response timeframes
    • Escalate and document high severity issues for internal and external coordination
  • Improve experience and processes:
    • Create process to track, manage, and influence action on outstanding action items from risk assessments and issue process
    • Influence risk-based prioritization in local and cross-functional team roadmaps
    • Influence a culture of risk-conscious decision making across the company
    • Where warranted, lead projects to mitigate key gaps

You’ll thrive in this role if:

  • 5+ years experience in first or second-line risk, control, or compliance role in regulated industry
  • 5+ years experience developing and improving risk frameworks and strategies
  • Experience driving risk-based outcomes with tools like: risk registers, risk assessments, risk control matrices, business continuity plans, and incident response plans
  • Experience influencing across role types (e.g. operations, tech) and leadership levels
  • Experience solving complex, analytical problems using tools like Google Sheets, SQL, or Tableau

You'll get bonus points for:

  • 7+ years experience in first or second-line risk, control, or compliance role in regulated industry
  • 7+ years experience developing and improving risk frameworks and strategies
  • Experience scaling risk frameworks for small-medium sized companies
  • Risk management certification: Operational Risk Management Certification (ORM), Certified Enterprise Risk Professional (CERP), and/or Professional Risk Manager (PRM) 
  • Technical aptitude (you won’t code, but familiarity with concepts helps with control artifacts)

Compensation:

Base Salary:  $118,774

Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role.  Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes unlimited paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.

#LI-SH2

 



About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 

It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.

To date, over three million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.

 *****

Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.  Applicants can initiate an accommodation request by contacting peopleops@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, we ask that they notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.

Create a Job Alert

Interested in building your career at Mission Lane? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
In what state or territory do you reside? Please note, at this time we are only hiring within the United States and Ontario, Canada. *
Select...
Select...
Select...

Effective Date: January 1, 2023 

The California Consumer Privacy Act (“CCPA”) requires Mission Lane LLC (“Mission Lane”  “we”, “us” and “our”) to inform California residents who apply for our jobs (“Job Applicants”) about the categories of “Personal Information” (“PII”) we collect about them and the purposes for which we collect, use or disclose that information.  This Job Applicant Privacy Policy and Notice at Collection contains disclosures required by the CCPA and applies only to “Personal Information that is subject to the CCPA.  Some of the data collection and uses described below may not apply to you.   

We may also provide you additional privacy notices regarding our collection, use or disclosure of information. Please read this Policy and any other privacy notices carefully. Please note that this Policy does not form part of any employment contract or contract to provide services.

Individuals with disabilities can access this notice by using assistive technology such as a screen reader.

  • Types of Personal Information We Handle

We collect, store, and use various types of information that identifies, relates to, or could reasonably be linked to you in connection with your application for employment at Mission Lane. We collect such information either directly from you or (where applicable) from another person or entity, such as an employment agency, recruitment company, or others who provide references.  We will collect additional Personal Information throughout the course of your application process.

The information we collect from and about Job Applicants includes, where applicable:

  • Personal and online Identifiers such as full name, home and business addresses, telephone numbers, and email addresses, or unique online identifiers.

  • Categories of information described in Section 1798.80(e) of the California Civil Code (such as Social Security number, or driver’s license or state identification number)

  • Characteristics of protected classifications under California or federal law

  • Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement)

  • Professional or employment-related information, including:

o  Recruitment, employment, or engagement information such as application forms and information included in a resume, cover letter, references or otherwise provided through the application and recruitment process, and our evaluations of your performance during the interview process.

o  Career information such as job titles; work history; work dates and work locations; salaries; information about skills, qualifications, experience, publications, speaking engagements; and professional memberships.

o   Business travel and expense information such as travel itinerary information and expenses incurred for travel during the interview process.

o   Other information that you may voluntarily choose to include on your resume or in connection with your application.

  • Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information.

  • Background check information, including any information required to perform a background check in accordance with applicable law, such as citizenship status, and passport or other photo ID.

  • Audio or visual information such as CCTV footage, as well as other information relating to the security of our premises collected during in-person interviews, visits to our offices, or other parts of the recruitment process, or where relevant, audio/video recordings of online interviews. 

  • Health-related information, only as necessary to provide necessary accommodations at your request during the recruitment process.

  • Inferences drawn from the above information about your predicted characteristics and preferences.

  • Other information that directly or indirectly identifies you, such as date and place of birth, citizenship, and permanent residence.

2.   How We Use Personal Information

We have or will collect, use, share, and store Personal Information for Mission Lane’s business purposes, which include, where applicable:

    • Processing, evaluating, and communicating with you about your application, including to check references, carry out background checks where we deem necessary and in compliance with applicable legal requirements, and communicate with you about other jobs that may interest you.

    • Human resources management and administration, including determining compensation, scheduling, fraud prevention and investigation, IT and informational security purposes, conducting internal analyses and audits in accordance with applicable legal requirements.

    • Engaging in the recruitment process, including job advertising, interviewing, testing, and selecting and hiring new personnel.

    • Legal compliance, such as complying with applicable laws, and responding to and cooperating with legal or regulatory requests and investigations.

    • Exercising our legal rights, including seeking legal advice from our external lawyers or in connection with litigation.

    • Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics.

  • Internal operations.

  • Activities to maintain and improve our business.

  • Other one-time uses.

We may also use Personal Information for any other legally permitted purpose (subject to your consent, where legally required).

Except where you provide such information voluntarily on your resume or in your application, we do not collect Personal Information that is considered “sensitive” under applicable law during the recruitment process. Such voluntary information may include equal opportunity monitoring data which could include information about your race or ethnicity, religious beliefs, sexual orientation, or health. We only use this information to monitor equality of opportunity and diversity in our recruitment process.

Sensitive information. Note that certain of the information we collect, including race, ethnicity, religious beliefs, sexual orientation, biometrics and health information, is considered "sensitive personal information" under California law.  We only collect such information for the purposes disclosed in this Notice, and not for any purposes for which California law provides a "right to limit" such use.

  1.     How We Share Personal Information

We may disclose certain Personal Information to the following types of entities or in the following circumstances (where applicable):

  • Internally and among Mission Lane affiliates: to employees within the Mission Lane entities that participate in the recruitment process, such as HR managers and employee interviewers.

  • Service Providers: such as travel providers, testing companies, and applicant tracking system providers. These entities process your Personal Information on Mission Lane’s behalf in performing services for Mission Lane, and are subject to restrictions on use of your Personal Information.

  • Recruiters: to the extent you are working with a recruiter in connection with your application for employment and your recruiter is authorized by you to obtain feedback from us regarding your application and interview process.

  • Legal compliance and exercising legal rights: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency; and to seek legal advice from our external lawyers or in connection with litigation with a third party.

  • Business Transaction Purposes: in connection with the sale, purchase, or merger of all or a portion of our business.

  • Consent: with your consent and as permitted by law, we may share Personal Information with any other third parties in any other circumstances.

4.   Data Retention 

The Personal Information we collect from Job Applicants will be retained for as long as necessary to satisfy the purposes for which it was collected and our legal obligations.  As described above, these purposes include our business operations (including maintaining your information for a period of time to consider you for other opportunities) and complying with reporting, legal and accounting obligations. In determining how long to retain information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the Personal Information, the purposes for which we process the Personal Information and whether we can achieve those purposes in other ways, the applicable legal requirements, and our legitimate interests.  If you are offered and accept employment with Mission Lane, the Personal Information we collected during the application and recruitment process as described herein will become part of your employment record. If you do not become an employee, or, once you are no longer an employee of Mission Lane, we will retain and securely destroy your Personal Information in accordance with our document retention policy and applicable laws and regulations.

5.  Additional Privacy Information for California Residents 

California residents have certain rights regarding their Personal Information. Subject to certain exceptions, if you are a California resident, you may request:   

  • access to your Personal Information including the right to know the categories of Personal Information we have or will collect about you and the reason we will or have collected such information;
  • correction of the Personal Information that we have or will hold about you that is inaccurate;
  • deletion or removal of your Personal Information.

You also have the right not to be discriminated against (as provided for in California law) for exercising your rights.

 

Exceptions to Your Rights: There are certain exceptions to these above rights. For instance, we may retain your Personal Information if it is reasonably necessary for us or our service providers to provide a service that you have requested or to comply with law or to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible for that activity.

 

Exercising Your Rights: To exercise one of the rights above, you may contact us as provided below.

 

We will take reasonable steps to verify your identity before responding to a request. In doing so, we may ask you for verification information so that we can match at least two verification points with information we maintain in our files about you. If we are unable to verify you through this method, we shall have the right, but not the obligation, to request additional information from you.

 

California law places certain obligations on businesses that “sell” Personal Information to third parties or “share” Personal Information with third parties for “cross-context behavioral advertising” as those terms are defined under the California Consumer Privacy Act (“CCPA”). We do not “sell” or “share” the Personal Information covered by this Policy and have not done so in the twelve months prior to the effective date of this Policy.

6. How to Contact Us About This Policy

If you have questions about our collection, use, or disclosure of Personal Information, please contact recruiting@missionlane.com

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...