Strategic Partnerships Executive (Account Executive II)
Strategic Partnerships Executive - Broadband (Account Executive II)
Position Details:
Openings: Two full-time positions.
Location: Fully Remote within the United States.
Position Overview:
Mission Telecom is seeking a motivated, experienced, and results-driven full-service Strategic Partnership Executive (Account Executive II). The ideal candidate will possess a strong background in sales, customer relationship building, and consultative selling. The Strategic Partnership Executive will be responsible for developing partnerships and sales opportunities, managing customer accounts, and fostering an exceptional customer experience. This role involves a blend of sales, customer support, and relationship management. The Strategic Partnership Executive will report to the Senior Sales and CX Manager. This position is 100% remote with quarterly travel.
Who We Are:
Mission Telecom is a 501(c)(4) nonprofit wireless broadband provider and grantmaking foundation partnering with nonprofits, schools, and libraries to close the digital divide through reliable, affordable wireless broadband and connected devices. By leveraging our telecommunications spectrum, we equip social impact organizations with the connectivity and funding they need to advance equity and justice, while strategically reinvesting in systemic change initiatives that build lasting power.
Our Culture:
Mission Telecom fosters an environment of creation and innovation in our services and organizational practices. Our culture is deeply rooted in subject matter expertise, with the opportunity to grow and blossom in new ways.
We are clear in our mission. What we do is passion with purpose. We align ourselves with staff, partners and clients who live their lives intentionally guided by values they are passionate about towards results they can be proud of. We are here to support with the tools that propel them towards our shared vision for the world.
Why Join Us:
By joining our team, you'll have the unique opportunity to combine your sales acumen, relationship management skills, and customer support skills with a passion for making a positive difference in the world. You'll be part of a dedicated team working towards a common goal while enjoying a collaborative and innovative environment. As one of our first employees, you will have an opportunity for long-term growth within the organization. If you're ready to contribute your expertise to a mission-driven organization and play a pivotal role in our growth, we encourage you to apply and be part of our exciting journey.
Key Responsibilities:
- Sales and Business Development: Develop and execute strategic plans to add new partners and achieve sales targets all while promoting our nonprofit mission and values. Identify and pursue new business opportunities within assigned territories. Build and maintain strong relationships with existing clients to encourage repeat business and referrals. Travel to trade shows, conferences, and other events to develop new client relationships and understand market needs.
- Account Management: Serve as the primary point of contact for assigned accounts. Conduct regular account reviews to assess client needs, identify opportunities for upselling, and ensure satisfaction. Coordinate with internal teams to deliver tailored solutions and services.
- Customer Experience: Ensure a seamless and positive experience for all clients throughout the sales and post-sales process. Address and resolve any client issues or concerns promptly and effectively. Gather and analyze customer feedback to inform continuous improvement efforts.
- Support and Training: Provide clients with product training and support to maximize the value of our solutions. Assist clients in navigating our products and services, ensuring they utilize all available features and benefits. Collaborate with the customer support team to ensure timely resolution of technical issues.
- Collaboration with Other Departments and Partners: Collaborate with marketing, product development, business analytics, other departments, and external partners to align sales and customer experience efforts with marketing campaigns, product launches, and overall business strategies, and improve operational efficiencies.
- Reporting and Analysis: Monitor and report on sales performance, account activity, and client satisfaction. Use data to identify trends, measure success, and adjust strategies as needed. Prepare and present regular reports to senior management.
Experience and Qualifications:
- 7+ years of sales experience in the technology, telecommunications, education, libraries, nonprofit, government, or social welfare sectors
- Experience in developing and implementing sales strategies and processes
- Experienced developing and nurturing large partnerships in multi-step sales cycle environment
- Analytical and goal-oriented mindset with a keen eye for interpreting data, making data-driven decisions, and exceeding sales targets
- Excellent interpersonal and communication skills, with the ability to connect with clients and present complex ideas clearly and persuasively
- Passion for the nonprofit sector and a genuine interest in contributing to social impact initiatives
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, evolving startup environment
- Strong leadership skills, with the ability to inspire and motivate colleagues and partners
- Team commitment that fosters collaboration and readily engages in any area where assistance is required
- Eligible Locations: Applicants must reside in one of the following states: AZ, CO, CT, GA, KY, MD, NY, PA, TX
Salary and Benefits:
- Annual salary of $80,000 - $90,000
- Fully paid medical, dental, vision, short/long term disability and life/AD&D insurance
- 85% of dependent coverage for medical, dental and vision
- Partial phone and internet reimbursement
- 5% Safe Harbor contribution into a 401K
- Unlimited PTO + 14 paid holidays per year
How to Apply:
Apply online via Mission Telecom’s Greenhouse platform. Please include a cover letter and resume showcasing your sales leadership, partnership development, and customer success experience.
Mission Telecom recognizes the inherent dignity and worth of each individual as a whole. In turn, we value and respect the differences that comprise each individual, including but not limited to age, citizenship, class, color, culture, ethnicity, family status, gender identity and expression, health status or disability, income, language, national origin, partnership status, pregnancy status, race, religion, sex, and sexual orientation. We do not tolerate prejudice or discrimination. Thus, we are committed to developing inclusive, barrier-free selection processes and work environments. If contacted for an interview, please advise us of any accommodation measures which would enable you to be interviewed in a fair and equitable manner. Information related to accommodation measures will be treated in confidence. Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
8310 S Valley Hwy
Suite 300
Englewood, CO 80112
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