Professional Services Consultant - GRC

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Essential Duties & Responsibilities:

Trusted advisor, consultant and advocate to assigned clients, establishing long-term relationships and successful client journeys.
• Drive customer retention and revenue by ensuring clients maximize the value of SaaS solutions and achieve their business objectives and ROI.
• Understand client pain points and work cross-functionally to synthesize data-driven solutions and optimize product adoption.
• Execute organized project management, establishing clear objectives and milestones for onboarding, training, implementation, and product launches (go-lives). 
• Gather client feedback and collaborate with internal teams to continuously improve processes and enhance customer experience.
• Serve as the primary point of escalation for client challenges, ensuring timely and effective resolution.

Requirements & Skills:

• Ability to work cross-functionally with various business units
• Technically Savvy and comfortable learning new systems/procedures
• Excellent attention to detail
• Strategic thinking and ability to execute tactically
• Ability to manage and prioritize multiple requests simultaneously
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Team-oriented and empathetic
• Professional self-starter able to work independently and collaboratively
• Desire to simplify complex solutions and processes

Education:                         

• Bachelor’s Degree required 

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.