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Director, Legal Spend Management

Remote US

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Essential Duties & Responsibilities

  • Build strong relationships with clients, interacting live on a regular basis
  • Build direct relationships with end customers of partner clients
  • Evaluate relationship health, taking action to address pain points where necessary
  • Ensure client outcomes are diagnosed, sized, and delivered where economically appropriate
  • Identify commercial opportunities to expand Mitratech relationships
  • Distill and deliver compelling insight from client data in presentation form
  • Deliver monthly, quarterly, and annual legal spend analytics reports as required by your clients
  • Drive client adoption (e.g., Firm Onboarding, Web Training, Report Distribution, etc.)
  • Own the resolution of operational and billing issues with the help of peers
  • Identify opportunities for scalable reporting improvements and escalate them to product teams
  • Maintain accurate records of client information, health, and account management activities
  • Contribute to organizational and client awareness of trends in the legal and risk and claims industries (i.e., changes within law firms, TPAs, industry associations)
  • Travel to client sites as needed

Requirements & Skills

  • Track record of developing strong relationships with senior-level clients in a legal services or software business
  • Ability to create compelling narratives from data using storytelling and anecdotes
  • Strong presentation-drafting skills
  • Experience with data analysis in Excel, including analysis and quality control using pivot tables
  • Ability to monitor and drive completion of action items across 20-30 clients
  • Ability to prioritize workload and execute in a fast-paced environment
  • Experience presenting in both live and remote settings
  • Familiarity with the legal industry

Education

  • Bachelor’s Degree Preferred
  • 3+ years of Experience in Customer Facing role in the Enterprise Software Industry
  • Preferred experience in either the legal, claims, or risk and insurance industry

Compensation 

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.

We will disclose intended pay ranges in our job ads for US-based opportunities. This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $90,000 Annually USD 

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

  • Health, Dental & Vision Insurance
  • 401k + Employer Match
  • PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
  • STD, LTD & Group Life Insurance
  • Paid Parental Leave
  • Pet Insurance
  • FSA & HSA Options
  • Employee Assistance Program

Perks we offer:

  • Remote Work
  • Career Advancement & Professional Development Opportunities
  • Employee Recognition

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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