Back to jobs

Client Solutions - Legal Spend Management

Remote US

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in the US. Applications from candidates located outside this region will not be reviewed.

Job Overview 

Mitratech’s Legal Spend Management team is seeking a Director to oversee a portfolio of clients for our Managed Bill Review (MBR) solution. This individual contributor role is responsible for driving client success, achieving defined goals and ensuring delivery of the full MBR value proposition.  

The Director will act as the primary owner of client relationships, fostering engagement and satisfaction. The ideal candidate will possess a broad understanding of MBR practices, credibility within the legal, insurance, and business communities, and alignment with industry standards and client accounts.  

Essential Duties & Responsibilities: 

  • Own and manage client relationships across an assigned portfolio 
  • Prepare and communicate complex analytics clearly to senior client stakeholders 
  • Deliver legal spend analytics (monthly, quarterly, annual, and ad hoc) 
  • Drive client adoption and engagement through onboarding, training and analytics 
  • Maintain regular contact with key decision makers and stakeholders and lead stewardship meetings where appropriate 
  • Collaborate with the MBR team on day-to-day client requests, including attending status meetings and escalating service issues where appropriate 
  • Articulate client needs and objectives and collaborate cross-functionally to develop solutions and drive resolution of identified issues, escalating where needed. 
  • Ensure client objectives are clearly documented and actively monitored for progress toward achievement.  
  • Ensure timely approval of all project documents, specifications, change requests, test results, and deliverables, while maintaining budget and timeline compliance 
  • Recommend improvements to the customer lifecycle and internal processes 
  • Partner with product and engineering teams on design and testing priorities 
  • Execute corrective action plans for at-risk clients and track results, following escalation procedures where appropriate (stakeholder interviews, etc.) 
  • Stay current on MBR products/services and industry trends 
  • Travel to client sites as needed 

Requirements & Skills: 

  • Proficient in MS Office and/or Google Suite 
  • Advanced Excel skills (pivot tables and macros) 
  • Strong organizational skills to manage action items across 20 – 30 enterprise clients 
  • Skilled in building senior-level relationships and influencing stakeholders 
  • Ability to prioritize and execute in a fast-paced environment 
  • Experienced in building customer relationships using remote communication tools (phone, video, web training).  
  • Practical knowledge of SQL and report writing 
  • Analytical, process-oriented mindset 
  • Excellent communication and analytical skills; able to simplify complex concepts 
  • Confident presenter and trainer for group sessions 

Education: 

  • Education: Bachelor’s Degree Preferred 
  • 3+ years of Experience in Customer Facing role in the Enterprise Software Industry 
  • Preferred experience in either the legal, claims, or risk and insurance industry 

This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $80,000 - $87,000 Annually USD

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Total compensation includes your base salary + any variable, commission, or performance incentives.

Select...

​If yes, you can always opt-out by replying STOP.

SMS/WhatsApp available 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mitratech’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.