Professional Services Consultant

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

The Professional Services Consultant participates and contributes to the successful completion of assigned client implementation project activities of Mitratech’s suite of products. These implementation project activities include requirements analysis and definition, configuration of software, testing, and go-live support for our clients. The Services Consultant plans, researches, and analyzes the business requirements of the client; makes reasoned decisions after assessing the circumstances, and then provides recommendations along with the risks and issues involved with each alternative to the client.

Essential Duties & Responsibilities

• Participates in multiple projects in varying phases of implementation simultaneously
• Meets with other team members and the client’s business users to identify project objectives
• Works within the overall project plan and schedule
• Works independently and collaboratively on customer-specific solution design and functional configurations
• Participates in customization design sessions with the Technical Services Manager. Meets regularly with developers assigned to the project to get periodic task updates on customization work and clarify questions
• Supports customization testing, including preparation of test scenarios. Supports client user acceptance testing
• Collaborates with customer team participants, Client Managers, and Engineering to assure project success
• Facilitates communication upward and across the internal project team, including the status of assigned tasks
• Ensures that all project deliverables are complete (broad-based perspective)
• Work as a member of a multidisciplinary team, fostering teamwork and communication

Requirements & Skills

• Bachelor’s degree or equivalent
• 5+ years of relevant consulting, professional services, or related experience, SaaS industry a plus
• Strong attention to detail with excellent presentation skills
• Strong communication, networking, and relationship-building skills
• Ability to work independently in a fast-paced, changing environment

• Experience working with remote project teams
• Strong organizational, time management, and problem-solving skills
• High proficiency or fluency in English, written and verbal
• Knowledge of Mitratech’s TeamConnect software is a plus

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.