Automotive Technical Service Representative (Techline)

Join the Mitsubishi Motors North America (MMNA) Team!  

Summary of Role:

As an Automotive Technical Service Representative (Techline Specialist), you will play a critical role in supporting dealership technicians and MMNA field staff by providing expert technical assistance to facilitate the repair of customer vehicles. You will also collaborate closely with the Platform Specialist, offering feedback on emerging issues to enhance vehicle quality and customer responsiveness. Your primary focus will be on improving overall customer satisfaction, vehicle quality, and Initial Quality Study (IQS) performance.

Responsibilities:

• Answer Vehicle Tech Line and provide expert assistance to dealership and field staff to facilitate/assist in vehicle repairs.
• Maintain thorough and accurate records of all interactions, including vehicle conditions, repairs, deficiencies, and trends. Follow up on cases to ensure issues are resolved and documented comprehensively.
• Monitor and provide insights on new technical trends and quality issues, helping the team stay ahead of potential challenges and improve service delivery.
• Provide feedback to the team on dealer and field issues that need to be addressed in order to improve dealership ability to fix vehicles right the first time.
• Partner with the Product Support Manager to identify training opportunities and participate in relevant training sessions to stay current with industry best practices and technical knowledge.
• Assist in the development and validation of Technical Service Bulletins (TSBs) and Tech Talk articles, ensuring accuracy and clarity for field application.
• Meet stated deadlines while delivering quality results.
• Perform other duties as assigned or required.

Required Qualifications:

• 4+ years’ experience in positions such as automotive technical instructor, dealer technician, dealer service manager, etc.
• AA/AS degree in automotive technology or related technical area, or equivalent combination of education and experience.
• ASE Master Technician Certification; L1 (Advanced Performance) Certification.
• Prior experience as an Automotive Instructor, Field Service Engineer, or equivalent automotive related position.
• Work hours may be adjusted to accommodate time zone requirements.
• Must maintain a valid unconditional driver’s license and approved driving record.

Pay Transparency: 

The base salary for this position ranges between $65,000 to $75,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Enjoy the best of remote and in-office work in our modern office located in the trendy area of Franklin, TN.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers, Strengthen Trust
• Enrich Society
• Welcome All Facts, Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All, Work as a Broader Team

Diversity and How to Apply:

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter. 

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. 

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com.

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.

Click here to learn more about what it's like at MMNA!