Retail Performance Manager

Join the Mitsubishi Motors North America (MMNA) Team!  

Summary of Role: 

The Retail Performance Manager is responsible for the strategic development and management of retail performance, including Tier 3 eLead conversion, digital dealer training initiatives, and the MiDIGITAL SOLUTIONS program, aimed to support dealer advertising and dealer website traffic conversion, increase dealer satisfaction, drive an improved customer experience, and grow digital sales volume through increased conversion.

Responsibilities:

• Lead the strategic direction and development of the Tier 3 performance improvement strategy to increase eLead Conversion, Reputation Score, MiDIGITAL SOLUTIONS utilization, and digital sales volume.
• Compose and maintain overall Tier 3 Retail Performance goals and objectives based on overall eLeads, Reputation, and Opportunity Management strategy.
• Manage and optimize the MiDIGITAL SOLUTIONS program and work with partner agencies to address program enhancements, performance issues and forward planning initiatives.
• Collaborate with vendor partners to compose, review, and approve field and dealer training utilization plan and focus content and training curriculum, including network-wide and region-based remote and in-person training sessions.
• Manage Reputation.com relationship to support MMNA goals for SSI and CSI.
• Establish program performance metrics and report results to ensure objectives and KPIs are being met. Develop countermeasures for underperforming program elements as needed.
• Develop and manage a new Tier 3 Compliance program for co-op dealer advertising.
• Provide timely communications, including performance reports, to the field regarding Retail Performance products and initiatives, program announcements, and training opportunities as needed.
• Manage the relationship of Retail Agencies of Record and vendors, including budgets and contracts.
• Stay current on marketing technologies and look for ways to incorporate new technologies into MMNA’s retail network tools. Maintain marketing best practices that will create continuous improvement throughout the retail network.
• Work closely with Marketing Communications and Sales Operations teams to align on overarching strategy, brand compliance, forward planning and KPI review.
• Regular attendance at work on a full-time schedule of at least 8 hours daily and 40 hours weekly.
• Other duties as assigned.

Required Qualifications:

• 8+ years of experience in automotive retail performance training and/or marketing, regional/Tier 2 or Tier 3 marketing strategies and tactics, preferably from the OEM side with strong digital knowledge.
• Vendor, project & contract management experience.
• Ability to collaborate & identify/resolve conflicts or barriers to effective teamwork.
• Strong presentation skills that can be persuasive and informative in nature at all levels in the organization.
• Knowledge of CRM a plus.
• Ability to travel to Regional meetings as needed.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with monthly a car allowance, contingent upon a satisfactory driving record.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers, Strengthen Trust
• Enrich Society
• Welcome All Facts, Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All, Work as a Broader Team

Diversity and How to Apply:

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter. 

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. 

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com.

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.

Click here to learn more about what it's like at MMNA!