Director, Parts Sales & Operations

Join the Mitsubishi Motors North America (MMNA) Team!  

Summary of Role: The overall purpose of this position is to deliver revenue and profit growth targets in line with the overall company plan. The individual will be tasked with improving standards and procedures throughout the parts organization and will need to be a motivational and influential leader as he/she needs to affect change at all levels of the organization from corporate office management down to the PDC operations staff.

Responsibilities: 

• Provide leadership to the Aftersales organization, supporting regional managers in meeting and exceeding organizational objectives.
• Develop and achieve sales targets and objectives for both dealers and regional field teams, specifically focused on Aftersales performance.
• Oversee the planning and execution of retail and wholesale promotional programs at both the National and Regional levels.
• Drive the creation and implementation of new products and programs that address dealer and end-customer needs, ensuring alignment with MMNA’s business model.
• Collaborate with Regions and Corporate teams to develop innovative strategies that enhance the parts and service aspects of the business and grow market share.
• Lead the growth and success of consumer-focused programs such as Value Line Parts, Tire Sales, and Port and Dealer-installed Accessories.
• Develop and manage the annual parts department budget, including internal and export sales plans, while coordinating with the parent company in Japan to achieve mutual goals.
• Direct inventory planning strategies to meet dealer order fill rates, maintain appropriate months of supply, and hit inventory level targets.
• Ensure the timely and accurate processing of export parts shipments, coordinating with internal teams to achieve export order fill rates, maintain shipping accuracy, and comply with export regulations, including C-TPAT customs certification requirements.
• Oversee parts pricing strategies to maintain a competitive position in the automotive industry, leveraging benchmark data to ensure fair and competitive pricing.
• Manage the operations of MMNA Parts Distribution Centers, achieving quality and throughput goals to enhance operational efficiency and dealer satisfaction.
• Develop and implement sales initiatives, including the creation of support materials, advertising campaigns, incentives, and reporting tools for parts and accessories.
• Strategically develop programs that improve the customer experience, boost wholesale activity, engage consumers, and support organizational key performance indicators (KPIs).
• Manage direct reports by setting clear expectations, providing coaching and feedback, prioritizing tasks, and addressing performance issues while fostering staff growth and development.
• Effectively balance multiple priorities and maintain composure in high-pressure business scenarios.
• Perform additional duties as assigned to support organizational objectives.

Required Qualifications:

• 15+ years of management experience within an automotive company, ideally in the parts/components or aftersales businesses.
• Field Sales and/or dealership sales experience preferred.
• Proven ability to work within a matrix organizational structure and act as a respected motivator and influencer to accomplish changes within the organization.
• Demonstrated success in developing strategic growth plan and then executing to hit targets.
• Ability to effectively manage multiple priorities, meet deadlines while delivering quality results.

Pay Transparency: 

The base salary for this position ranges between $180,000 to $190,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record. 
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers, Strengthen Trust
• Enrich Society
• Welcome All Facts, Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All, Work as a Broader Team

Diversity and How to Apply:

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter. 

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. 

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com.

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.

Click here to learn more about what it's like at MMNA!