Warranty Cost Recovery Specialist

Join the Mitsubishi Motors North America (MMNA) Team!  

Summary of Role: As the Warranty Cost Control Specialist you will lead efforts to recover warranty expenses and ensure our billing processes run smoothly. Your analytical skills will help drive cost reduction initiatives while your attention to detail will manage warranty expense control and related administrative tasks. Your role will be crucial in optimizing cost recovery and maintaining financial accuracy.

Responsibilities:

• Negotiate warranty terms with vendors, produce monthly invoices for domestic and international warranty claims, and process vendor and distributor invoices. Process and pay vendor and distributor invoices that are changed to the now closed MMNA Manufacturing plant.
• Maintain billing systems and control tables for vehicle options and parts, troubleshooting system errors to maximize expense recovery.
• Analyze expense activity to ensure accuracy and proper handling of transactions.
• Approve or deny claim payments to maximize cost recovery and address vendor issues.
• Track warranty expenses against budget forecasts, producing related reports and troubleshooting imbalances with accounting.
• Identify and investigate out-of-line warranty expenses and conditions, taking actions to reduce, control, or recover costs.
• Work with dealers and field staff to prevent expense abuses, errors, and overcharges, and recover costs as appropriate.
• Train and consult field staff in warranty administration, fixed operations, and warranty claim management.
• Handle material return issues, inspect parts for defects, and process repayment of debit actions on claims.
• Produce reports on expense trends, top expense conditions, and problem dealers, and perform on-site dealership warranty audits as required.
• Other duties as assigned

Required Qualifications:

• 3+ years of professional-level automotive experience in service and/or warranty.
• BS/BA degree in business related field or equivalent combination of education and experience.
• Experience with MS Office applications with intermediate Excel Skills
• Experience with accounting, billing, and claims processing
• Strong organizational skills and an attention to detail

Profile Differentiators: 

• 3+ years of Prior automotive warranty operations and/or cost control experience in a dealership environment or for an automotive manufacturer is preferred.

Pay Transparency: 

The base salary for this position ranges between $70,000 to $75,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers, Strengthen Trust
• Enrich Society
• Welcome All Facts, Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All, Work as a Broader Team

Diversity and How to Apply:

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter. 

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. 

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com.

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.

Click here to learn more about what it's like at MMNA!