Vehicle Services Specialist

Join the Mitsubishi Motors North America (MMNA) Team!  

About the Job: 

We are seeking a highly organized and detail-oriented Vehicle Services Specialist to manage the end-to-end administration of our corporate vehicle and fleet lease program across the United States and selected affiliates. This role plays a critical part in ensuring vehicles are properly ordered, registered, maintained, leased, tracked, and remarketed while maintaining compliance, controlling costs, and delivering an exceptional experience for employees and stakeholders.

As a key member of the Vehicle Services team, you'll collaborate with Finance, IT, National Distribution, dealerships, state DMV agencies, the Tech Center, and affiliate organizations to support a fleet of company vehicles used by executives, sales teams, and other eligible employees.

This is an ideal opportunity for someone who thrives in a fast-paced operational environment, enjoys solving complex administrative challenges, and has a passion for automotive fleet operations.

Note: We are unable to provide visa sponsorship for this position now or in the future. Candidates must have existing authorization to work in the U.S.

Role Summary:

The Vehicle Services Specialist is responsible for the daily administration and continuous improvement of the company car and fleet lease program. This role oversees vehicle procurement, registration, titling, leasing, maintenance compliance, expense management, budgeting support, and off-lease vehicle remarketing. The specialist serves as a subject matter expert on vehicle administration and DMV requirements while ensuring accurate reporting, operational efficiency, regulatory compliance, and cost-effective fleet management.

Success in this role requires exceptional attention to detail, strong organizational skills, financial acumen, and the ability to coordinate with a wide range of internal and external partners.

As a Vehicle Services Specialist, You Will:

Company Car & Fleet Program Administration

• Administer the full lifecycle of the company car and lease program for executives, employees, affiliates, and subsidiaries.
• Coordinate vehicle assignments, deliveries, transfers, turn-ins, and replacements for eligible employees.
• Match vehicle orders to available inventory and distribution locations while resolving allocation challenges.
• Manage and maintain pool vehicle availability and readiness for new hires and temporary assignments.
• Coordinate vehicle production, procurement, shipment, and distribution activities in partnership with National Distribution.
• Oversee vehicle pickup, return, maintenance compliance, damage resolution, and lease termination processes.

Registration, Titling & Licensing

• Manage vehicle registrations, title processing, and license plate issuance across multiple states.
• Prepare and process DMV documentation, including MSOs, powers of attorney, tax forms, title applications, and transfer paperwork.
• Coordinate license plate renewals and transfers to optimize costs.
• Maintain vehicle titles and manufacturer statements of origin (MSOs), ensuring complete and accurate documentation.
• Work directly with DMV offices, county agencies, dealerships, and third-party registration providers to resolve title and registration issues.
• Administer distributor plates, dealer licenses, and related compliance requirements.

Lease Administration & Documentation

• Prepare, distribute, and track lease agreements and supporting documentation for employees and affiliates.
• Maintain accurate records of vehicle assignments, lease terms, commencements, terminations, and key milestones.
• Manage the Program Vehicle Tracking (PVT) system and other fleet management tools.
• Ensure all contracts, agreements, and records are properly maintained and compliant with company policies.

Financial Management & Reporting

• Support development and monitoring of the annual company car budget, including fuel, maintenance, registration, and delivery expenses.
• Process invoices, check requests, DMV fees, taxes, maintenance expenses, and other fleet-related expenditures.
• Coordinate approval workflows and ensure accurate coding and budget allocation.
• Monitor fleet expenses, analyze budget variances, and provide reporting and insights to Finance.
• Administer fuel cards, toll accounts, tickets, and related operational expenses.
• Assist with audits and compliance reviews.

Vehicle Maintenance & Compliance

• Monitor vehicle maintenance activity and ensure compliance with company standards.
• Track recalls and verify all required repairs are completed before vehicle turn-in or sale.
• Coordinate maintenance activities with employees, dealerships, and service providers.
• Ensure fleet vehicles remain safe, compliant, and operationally efficient.

Off-Lease Vehicle Remarketing

• Evaluate and price returned vehicles using market data and valuation tools such as MMR (Manheim Market Report).
• Negotiate vehicle sales with dealerships and buyers within established guidelines to maximize return and profitability.
• Track sales performance, vehicle disposition timelines, and used vehicle margins.
• Prepare and distribute regular reports on auction performance, sales activity, and key fleet metrics.
• Partner with dealers, auctions, and affiliates to resolve issues affecting vehicle sales and profitability.

Cross-Functional Collaboration & Process Improvement

• Partner with Finance, IT, Tax, Regional Administration, National Distribution, dealerships, and affiliate organizations to support fleet operations.
• Collaborate with IT on company car websites, intranet resources, and digital tools.
• Review and enhance company car policies, procedures, communications, and program documentation.
• Identify operational inefficiencies and recommend process improvements that increase accuracy, compliance, and customer satisfaction.
• Serve as a subject matter expert on fleet operations, registration requirements, titling processes, and company vehicle policies.
• Provide backup support to fleet management and remarketing functions as needed.

Ready to Join the Team? You Should Have: 

• 4+ years of experience in vehicle services, fleet management, company car administration, vehicle distribution, dealership operations, titling, registration, customer service, reporting, or a related field.
• Experience managing vehicle registration, title processing, and DMV compliance requirements.
• Proactively identify opportunities to streamline processes, increase operational efficiency, and support program expansion.
• Strong administrative, organizational, and project coordination skills with the ability to manage a high volume of transactions and competing priorities.
• Experience processing invoices, expense payments, budgets, and financial approvals in partnership with Finance.
• Advanced proficiency with spreadsheets, tracking tools, and reporting systems.
• Exceptional attention to detail and accuracy when handling legal, financial, and vehicle documentation.
• Strong communication and relationship-building skills with the ability to work effectively across departments and external partners.
• Ability to travel locally up to 15% as needed.
• Valid driver's license with an acceptable driving record.
• Ability to obtain and maintain a Notary Public license and applicable salesperson licensing requirements.

Extra Horsepower (Profile Differentiators):

• Previous experience as a dealership title clerk, fleet administrator, vehicle services specialist, or company car program coordinator.
• Experience supporting multi-state vehicle registration, titling, and tax requirements.
• Familiarity with MMR (Manheim Market Report) or similar vehicle valuation platforms.
• Experience with SAP or other ERP, finance, or fleet management systems.
• Knowledge of vehicle remarketing, auction operations, and used vehicle sales processes.
• Experience administering corporate vehicle lease programs.
• Demonstrated success improving operational workflows, policies, or administrative processes.
• Experience supporting affiliate organizations, subsidiaries, or large distributed sales organizations.
• Current Notary Public certification.
• Experience working with third-party vehicle registration and compliance providers.

Pay Transparency: 

The base salary for this position ranges between $27.00 to $30.00 an hour. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers, Strengthen Trust
• Enrich Society
• Welcome All Facts, Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All, Work as a Broader Team

Diversity and How to Apply:

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter. 

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. 

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com.

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.

Click here to learn more about what it's like at MMNA!