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Senior Professional Services Manager - London

London, UK (Hybrid)

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Role

This is a hybrid role based out in London, United Kingdom. The Senior Professional Services Manager will play a key role in helping our enterprise customers get more value out of their Mixpanel investment and position the company as a key partner for their overall business performance and metrics strategy. The role will work closely with customer senior leadership to guide business outcomes and drive real revenue impact. 

Internally, this individual will work directly with the Go-to-Market team (Sales, Solution Engineering, and Customer Success) to identify and deliver professional services opportunities to our largest customers while partnering with Marketing, Product, and Engineering to take lessons learned from the field into our messaging and product strategy. The ideal candidate is seeking ambiguous and consistently changing technical challenges that can be organized into repeatable frameworks and deliverables that drive value for our customers.

Responsibilities

Your primary objectives will be to act as a trusted advisor to customers and help them achieve their business outcomes, while ensuring the success of Mixpanel as measured by your impact to ARR and Services Revenue. 

  • Build and maintain strong relationships with senior leadership level personas in enterprise accounts. Act as an Executive Advisor for key technical leaders within our customer base.
  • Work closely with Sales to support new business opportunities and develop proposals and presentations for customers (including driving paid services revenue).
  • Act as a strategic point of contact for a small portfolio of Enterprise customers and own the strategy and execution plan for key milestones (proof of value, onboarding/time-to-value, long-term retention/growth of the relationship and revenue).
  • Develop tooling, methodologies, and collateral to sell & deliver consistently across the enterprise book - building repeatable frameworks to be utilized by Customer Success and partners.  
  • Conduct customer, market, and industry research to develop Professional Services capabilities and offerings.
  • Build and lead high-performing cross-functional teams to deliver customized solutions that align with client requirements and drive value for both parties.
  • Author & deliver thought leadership content (blog posts, white papers, and presentations) with an opinionated point-of-view on industry trends (e.g. data architecture best practices, analytics/metrics strategy, product management, etc) and highlight services engagement impacts.
  • Identify, recruit, mentor and manage top talent within and beyond Mixpanel to deliver Professional Services with distinction. 
  • Present at industry events and represent Mixpanel as a thought leader at executive meetings 

We're Looking For Someone Who Has

  • 7+ years of experience in Management Consulting or Professional Services roles at B2B SaaS companies with a track record of successful business development and delivery. 
  • Technical expertise in data and analytics, hands-on experience with Digital Analytics / Product Analytics
  • Understanding of customer data platforms and their place within a company’s overall data architecture.
  • Familiarity with analytics challenges faced by Growth, Product, Marketing and IT leaders.
  • Experience with program and change management with enterprise transformations, digital transformation, SaaS adoption, etc.
  • Experience running workshops with customer executives both onsite and virtually, providing a compelling reason for those attendees to participate, executive presence to run those meetings and ability to create digestible and aesthetically pleasing deliverables.
  • Experience with building practice areas and organized offerings is highly desirable. 
  • Demonstrated experience of thought leadership, structured deliverables, and long-term customer relationships built on driving meaningful impact.
  • Willing to work across go-to-market teams with a focus on reusable assets and less pride of ownership on deliverable creation.
  • Technically curious and open to new ways of solving problems with a desire to uplevel others and build a team of varying and complementary skills.

#LI-Hybrid

Benefits and Perks

  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

  • Make Bold Bets: We choose courageous action over comfortable progress.
  • Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
  • One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
  • Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
  • Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
  • Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

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