Back to jobs
New

Contract Community & Social Manager

United States

Mob Entertainment is a startup multimedia studio that is best known for our hit indie horror game "Poppy Playtime".  This franchise is one of the hottest new properties in gaming, and our team is naturally expanding as our ambition expands.  To give a taste of our brand's popularity, more than 100 billion YouTube views of Poppy Playtime related content have occurred since the game's launch 4 years ago. 

 

Position Overview:

As a Community & Social Manager at Mob Entertainment, you will play a pivotal role in fostering a vibrant and engaged gaming community around our titles, with a particular focus on our newest upcoming title. You will be the bridge between our players and our development team, ensuring that our community's voice is heard,  their needs are met, and our brand is amplified on social channels. You will have the opportunity to shape our games' communities and leave a lasting impact on our player base.

Key Responsibilities:

  • Community Engagement:
    • Build and nurture a passionate gaming community by creating and maintaining strong relationships with players through various platforms such as Discord, social media, and in-game chats.
    • Respond to player inquiries, concerns, and feedback in a timely and helpful manner.
    • Organize and host community events, contests, and giveaways to drive engagement.
  • Content Creation:
    • Create engaging and relevant content (static, and video) along with an internal art team for social media channels, Discord, and blogs.
    • Collaborate with the marketing team to promote game updates, events, and news within the community.
  • Feedback and Insights:
    • Gather player feedback and insights to provide valuable input to the development team for game improvements and updates. This must be done in a highly organized and strategic manner that helps the development team understand what to prioritize.
    • Monitor community sentiment and trends to proactively address potential issues.
    • Establish a regular reporting structure to be used as guidance for the development teams.
    • Lead community playtests for upcoming releases. Understand what tools are required for organized playtests and onboarding.
  • Moderation and Enforcement:
    • Set up, configure, and maintain Discord servers, including channels, roles, permissions, and bots.
    • Enforce community guidelines and policies, ensuring a positive and safe gaming environment.
    • Work closely with the moderation team to manage and resolve conflicts and disputes.
  • Community Advocacy:
    • Act as the voice of the community within the company, advocating for player needs and concerns during development discussions.
    • Collaborate with product managers and developers to align game features with community expectations.
  • Community Growth:
    • Develop strategies to increase the size and engagement of the gaming community on both Discord and social media channels.
    • Identify and partner with influential community members (e.g., influencers and content creators) to expand our reach.

Qualifications:

  • 5 years of proven experience in community and social media management for video games or similar products.
  • Strong knowledge of gaming culture and trends.
  • Exceptional written and verbal communication skills.
  • Proficiency in social media management and community platforms (Discord, Reddit, etc.).
  • Ability to work independently and as part of a team.
  • Enthusiasm for video games and a genuine passion for engaging with the gaming community.
  • Experience with project management tools such as Jira, Monday.com, or similar.
  • Experience setting and tracking KPIs for social media impact and growth.

Nice to Have:

  • Familiarity with the Poppy Playtime IP (either as a viewer and/or a player).
  • Experience as a content creator.
  • Experience running influencer programs.

 

The base salary range for this position is listed below. Final compensation within the applicable salary range will be determined based on factors such as the applicant’s experience, qualifications, and work location.

 

San Francisco, CA; New York City, NY; Los Angeles, CA; Seattle, WA; Boston, MA; & Seattle, WA DC Metropolitan Areas:   $41.00 - $55.00 USD hourly

Austin, TX; Denver, CO; Nashville, TN; Atlanta, GA; Chicago, IL; Dallas, TX; & Miami, FL Metropolitan Areas:  $36.00 - $47.00 USD hourly

All Other U.S. Locations: $31.00 - $40.00 USD hourly



Mob Entertainment is proud to be an equal opportunity workplace and complies with all federal, state, and local laws prohibiting discrimination in employment. We are committed to providing equal opportunities to applicants and employees without regard to race, color, national origin, religion, sexual orientation, gender, age, disability, military service, or any other protected class under applicable state or local law. Mob Entertainment also considers all qualified applicants with criminal histories consistent with Fair Chance laws as well as any other applicable state and local laws.

 

 

Create a Job Alert

Interested in building your career at Mob Entertainment? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mob Entertainment’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.