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Senior Digital Product Manager

San Francisco, CA

$128,000 - $225,000

Full-time / Onsite (5 days/week)

About the Role

We’re hiring a Senior Product Manager to lead the end-to-end patient journey across our mobile and web platforms. This person will own the product vision, strategy, and roadmap for how patients discover care, onboard, consult with providers, manage medications, and stay engaged.

You’ll collaborate cross-functionally with engineering, design, clinical operations, pharmacy, marketing, and support teams to deliver high-trust, intuitive experiences that set the standard in digital health. This is an individual contributor role with high ownership leading leading a dedicated pod of engineers and designers.

What You’ll Do

  • Lead the product vision, strategy, and roadmap for all patient-facing experiences

  • Define and own core metrics: activation, retention, refill completion, patient satisfaction, and health outcomes

  • Own core patient flows across onboarding, provider consults, medication refills, and ongoing engagement — in close partnership with peers driving clinical, ops and fulfillment tooling

  • Establish feedback loops and use qualitative/quantitative insights to drive product decisions

  • Balance user experience, clinical quality, and operational efficiency while maintaining regulatory compliance

  • Collaborate with cross-functional teams across clinical, engineering, design, pharmacy, marketing, and support

  • Drive rapid prototyping, experimentation, and A/B testing to optimize flows and engagement

  • Contribute to a strong, collaborative product culture, including mentoring junior teammates when relevant

Who You Are

  • 3 - 5 years of product management experience, including ownership of core mobile and consumer-facing products

  • Deep empathy for users with an eye for detail and experience working through backend and ops constraints

  • Proven ability to ship and iterate on complex product experiences in partnership with design and engineering

  • Comfortable in ambiguous environments and skilled at creating clarity through strong writing and prioritization

  • Excellent communication skills and ability to influence across clinical, technical, and business teams

  • Experience making high-judgment decisions in regulated or high-trust domains (e.g., healthcare, fintech)

  • Comfortable working full-time, in-office in our downtown San Francisco office.

Bonus Points

  • Experience building engagement loops, personalization features, or multi-sided platforms (e.g. marketplaces)

  • Experience in digital health, pharmacy, or healthcare tech

  • Familiarity with HIPAA, FDA, or other healthcare regulations

Life at Mochi 💫

At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

🥗 ALL MEALS CATERED – five days a week, breakfast, lunch and dinner professionally catered. On-site Barista with unlimited espresso and matcha

💰 Transport’s on us – Transportation benefits to make commuting painless

 💣 Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding.

🚀 High-Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.

👩‍💻 World-Class Team – Join a team of ex-Tesla, Citadel, SpaceX, Harvard, Princeton, Yale, Dartmouth, IIT across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table.

✨ All the standard bits –401(k) match, unlimited PTO, fully covered life insurance, super primo medical dental and vision for our injury prone team.

💸 Competitive Compensation – We offer a top-of-market salary and a generous equity package—because you deserve to share in the upside you help create.

📍 Prime Location – Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer.

The base salary for this full-time position ranges from $128,000 to $225,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

#LI-Onsite #LI-NE

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