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Product QA Tester

San Francisco, CA

Mochi Health’s mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers, access the right medications, and take control of their health with transparency and trust.

Over the past few years, we have experienced rapid growth by combining operational excellence, clinical expertise, and innovative technology to deliver care that is more human, intuitive, and effective. From pharmacy pricing transparency and personalized medication management, to long-term medical record access and community-based chronic illness support, Mochi is creating a new model of care that empowers patients, providers, and pharmacies alike.

We believe the future of healthcare is personal, and we are building the technology to power it. At Mochi Health, you will join a team that values inclusivity, collaboration, and bold thinking, and you will have the opportunity to do the most meaningful work of your career.

$100,000 - $150,000
Full-Time / Onsite (5 days/week)

About the Role

Mochi Health is seeking a QA Tester to ensure the quality, reliability, and usability of our healthcare tools. In this role, you’ll be embedded directly with our product and engineering teams, working side-by-side with developers to test new features, uncover edge cases, and make sure our software works seamlessly for patients, pharmacies, and internal users.

Your work will enhance the speed and quality of development, ensuring that every release has been thoroughly validated before it reaches production. By taking ownership of testing, you’ll make sure the product truly works for the people who rely on it.

Responsibilities

  • Manual Testing of Features: Run through new builds, simulate real-world workflows, and validate that features work as expected before release

  • Scenario Design: Develop comprehensive test cases, including edge cases that developers may miss (e.g., duplicate uploads, unusual state restrictions, incomplete data)

  • Business Workflow Validation: Understand Mochi Health’s systems end-to-end—from order creation to formulary management to payout generation—and ensure accuracy across these flows

  • Collaboration: Work closely with developers during feature development, providing rapid feedback (sometimes within minutes) to accelerate iteration cycles

  • User Experience Feedback: Proactively identify pain points and propose improvements based on extensive hands-on use of the product

  • Documentation: Maintain clear records of test results, issues found, and edge cases, ensuring knowledge transfer across the team

  • Automation: Work with developers and learn to automate unit tests, and then grow our test list to cover every possible scenario

What We’re Looking For

  • Strong Business Understanding: Ability to quickly learn and navigate healthcare and pharmacy workflows

  • Detail-Oriented & Curious: Naturally inclined to think beyond the “happy path” and uncover hidden issues

  • Non-Technical but Analytical: No coding required, but familiarity with structured test scripts, CSVs, and basic SQL is a plus

  • End-User Mindset: Comfortable running through large volumes of repetitive tasks and spotting UX improvements that might otherwise be missed

  • Collaborative & Onsite Presence: Must be available to join design meetings, test features immediately, and work closely with developers

  • Adaptable: Comfortable with evolving processes as Mochi builds out a formal QA function

Why This Role Matters

  • Testers ensure that new features work as intended across different workflows and real-world scenarios

  • By catching issues early, QA testers help the team ship faster, with higher confidence and fewer bugs

  • Testers play a key role in improving the overall user experience, spotting friction points that may not be visible in design docs or quick demos

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The base salary for this full-time position ranges from $100,000 to $150,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

#LI-Onsite #LI-AK1

Workplace Policy

Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

For office-based roles, the standard schedule is Monday through Friday, 9:00 a.m. to 7:00 p.m. Actual hours may vary depending on business needs and role responsibilities. All employees receive meal and rest breaks in accordance with applicable state and local laws.

For designated remote roles, this in-person policy does not apply.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Mochi Health's Candidate Privacy Notice here.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.

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