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General Manager, Diagnostics

San Francisco, CA

Mochi Health’s mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers, access the right medications, and take control of their health with transparency and trust.

Over the past few years, we have experienced rapid growth by combining operational excellence, clinical expertise, and innovative technology to deliver care that is more human, intuitive, and effective. From pharmacy pricing transparency and personalized medication management, to long-term medical record access and community-based chronic illness support, Mochi is creating a new model of care that empowers patients, providers, and pharmacies alike.

We believe the future of healthcare is personal, and we are building the technology to power it. At Mochi Health, you will join a team that values inclusivity, collaboration, and bold thinking, and you will have the opportunity to do the most meaningful work of your career.

$250,000 - $300,000
Full-Time / Onsite (5 days/week)

About The Role

Mochi Health is seeking a General Manager, Diagnostics. The main role is to own and scale our diagnostics and lab testing experience end to end. You will set the product strategy and lead execution for everything that happens from test selection and ordering, to specimen collection, lab processing, results delivery, and follow-up workflows.

In this role, you will be the center of excellence for lab operations and lab product experience. You will define the roadmap, set KPIs, and partner closely with engineering, clinical, operations, analytics, and external lab vendors to deliver a testing experience that is fast, reliable, and trusted. You will drive improvements across turnaround time, completion rates, exception reduction, and patient and provider clarity, with an emphasis on building systems that scale. You will report directly to the CEO.

The ideal candidate combines strong product judgment with operational rigor, has experience building regulated healthcare workflows, and is comfortable owning ambiguous, cross-functional problems in a fast-moving startup environment.

What You’ll Do

  • Own all aspects of the labs product strategy and execution: roadmap, requirements, launches, measurement, and iteration across diagnostics and lab workflows
  • Define the patient and provider experience for lab testing, including ordering, logistics, status visibility, results delivery, and escalation handling
  • Set and hit key performance targets including turnaround time, completion rate, redraw rate, exception rate, and cost per completed test
  • Partner with engineering to build scalable infrastructure for lab integrations, status tracking, and results ingestion and presentation
  • Work cross-functionally with clinical, operations, and support to reduce manual work, standardize policies, and eliminate repeat failure modes
  • Manage external lab partners and vendors, including performance monitoring, SLAs, and operational process improvement
  • Build and grow the labs product function, including hiring, developing, and mentoring team members as the program scales

Who You Are

  • 5-7+ years of product management experience, preferably in healthcare, diagnostics, or operationally complex consumer health products
  • Proven track record building end-to-end workflows that involve external vendors, logistics, and high reliability requirements
  • Strong quantitative, analytical, and problem-solving skills, with comfort defining metrics, running experiments, and diagnosing funnel drop-off and exceptions
  • Excellent communication skills and ability to align clinical, technical, and operational stakeholders around clear priorities
  • Bias toward action and high-velocity iteration, with strong judgment in regulated environments and patient-safety-critical workflows
  • Comfortable operating in ambiguity and building processes that scale in a rapidly growing startup

Life at Mochi 💫

At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

🥗 ALL MEALS CATERED – five days a week, breakfast lunch and dinner professionally catered. On-site Barista for unlimited espresso/matcha bar.

💰 Transport’s on us – Transportation benefits to make commuting painless

 💣 Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding.

🚀 High-Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.

👩‍💻 World-Class Team – Join a team of ex-Tesla, Citadel, SpaceX, Harvard, Princeton, Yale, Dartmouth, IIT across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table.

✨ All the standard bits –401(k) match, unlimited PTO, fully covered life insurance, super primo medical dental and vision for our injury prone team.

💸 Competitive Compensation – We offer a top-of-market salary and a generous equity package—because you deserve to share in the upside you help create.

📍 Prime Location – Our vibrant downtown San Francisco Q is just steps from public transit, great coffee shops, and everything the city has to offer.

The base salary for this full-time position ranges from $250,000 to $325,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

#LI-Onsite #LI-TJ

Workplace Policy

Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

For office-based roles, the standard schedule is Monday through Friday, 9:00 a.m. to 7:00 p.m. Actual hours may vary depending on business needs and role responsibilities. All employees receive meal and rest breaks in accordance with applicable state and local laws.

For designated remote roles, this in-person policy does not apply.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Mochi Health's Candidate Privacy Notice here.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.

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