Fulfillment Manager

Moda Operandi is seeking a results-driven Fulfillment Manager with warehouse operations, order fulfillment, and team leadership, as well as supervisory experience. This role will oversee daily operations at our distribution center to ensure efficient order processing, inventory accuracy, and a best-in-class customer experience. The ideal candidate will bring a strong operational mindset, continuous improvement approach, and the ability to lead and develop high-performing teams in a fast-paced environment.

This is a fully onsite position, five days a week (Monday-Friday) at our Distribution Center in Maspeth, Queens. 

Position Requirements include:

• Oversee end-to-end fulfillment operations, including receiving, picking, packing, shipping, and returns.
• Ensure timely and accurate order fulfillment to meet customer SLAs and company KPIs.
• Lead, train, and develop a team of warehouse associates, supervisors, and coordinators.
• Optimize workflow, warehouse layout, and processes for increased efficiency and cost control.
• Implement and track performance metrics (e.g., order accuracy, productivity, inventory accuracy).
• Partner with Inventory, Logistics, Customer Service, and other cross-functional teams to resolve issues and improve processes.
• Monitor labor needs and staffing levels based on seasonality and order volume.
• Ensure compliance with safety policies, OSHA standards, and company protocols.
• Support WMS upgrades, automation initiatives, and technology implementation.
• Drive a culture of accountability, safety, and continuous improvement.
  
  

 Qualification/Ideal Experience:

• Associate’s or Bachelor’s degree in Supply Chain, Business, Logistics, or related field preferred.
• 4–7 years of experience in distribution, fulfillment, or warehouse operations required.
• 3 years in a supervisory role required.
• Strong working knowledge of warehouse management systems, inventory systems, and MS Excel.
• Experience managing hourly teams in a high-volume fulfillment or e-commerce environment.
• Excellent problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities and thrive in a fast-paced setting.
• Experience with lean processes, Six Sigma, or other continuous improvement methodologies is a plus.

Job Type: This is a fully onsite position, five days a week (Monday-Friday) at our Distribution Center in Maspeth, Queens. 

Salary: $70,000 - $100,000 annually + Discretionary Bonus

Benefits:

• Medical, Dental & Vision Insurance Benefits (day1)
• 401(k) with Company Match
• Company Paid Life Insurance Benefit
• Voluntary Supplemental Insurance Benefits (STD, LTD, Accident, Critical Illness)
• Unlimited Paid Time Off (Exempt & FT)
• Tuition Reimbursement 

The above statements describe the general nature of work being performed in this role, they are not an exhaustive list of all responsibilities, duties and skills required. Additional responsibilities may be required from time to time. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

For details on how we protect your information when you apply, please see our Applicant and Candidate Privacy Policy.

Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands. Founded in 2010, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda’s platform carries more than 1,000 brands and designers across fashion, fine jewelry, home and beauty, shipping to customers around the world.