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Revenue Operations Associate

Remote - US

Modern Health 

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

  • “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
  • We have an obsession to win. We are highly ambitious and passionate about the work that we do.  We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs. 
  • We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth. 
  • We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment. 
  • We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. 

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

The Revenue Operations Associate will support the Revenue Operations function by owning day-to-day system administration and operational reporting across Sales, CS, & GTM Tooling. This role sits at the intersection of systems administration, data analytics, and operational project management, ensuring the tools and reporting that power the Go-To-Market team to run efficiently and reliably.

As the GTM organization continues to scale, this role will help reduce operational risk, improve system reliability, and create the capacity needed to drive automation and process improvements across the team. The RevOps Ops Associate will partner closely with cross-functional teams to improve data quality, streamline workflows, and help drive measurable retention outcomes.

What You’ll Do

In this role, you will help operate and improve the systems and reporting infrastructure that supports GTM to drive retention across the business. This includes day-to-day system administration, reporting ownership, and supporting initiatives that improve operational efficiency. 

You will:

  • Serve as project lead for system initiatives, automation programs, and integrations
  • Work cross-functionally to identify operational gaps and build solutions that improve efficiency 
  • Administer and support core GTM tooling and system workflows
  • Maintain dashboards and operational reporting for leadership
  • Triage system issues, bugs, and operational troubleshooting
  • Build proficiency across Salesforce and other systems to expand backend coverage and support ongoing system improvements

Over time, this role will evolve to also help drive process improvements that increase efficiency and improve retention outcomes.

Who You Are

You are an analytical and systems-oriented problem solver who enjoys improving processes and building operational efficiency. You are comfortable navigating data, learning new tools, and partnering cross-functionally to move initiatives forward.

You likely bring:

  • 2+ years of experience in customer success, sales, revenue operations, or a related operational role
  • Strong analytical thinking and comfort working with data and reporting
  • A curiosity for how systems work and a willingness to learn new platforms
  • A structured, organized approach to managing projects and operational tasks
  • The ability to troubleshoot issues and find practical solutions
  • Clear communication skills and comfort working with cross-functional teams
  • A strong ownership mindset and the ability to operate independently
  • Familiarity with Salesforce, Gainsight, and Matik a bonus but not required

You enjoy working behind the scenes to ensure systems run smoothly and processes scale effectively, enabling Go-To-Market teams to focus on delivering great outcomes.

Benefits-

  • 100% coverage for Medical / Dental / Vision 
  • Stipend towards mental health benefits
  • 401k plan 
  • Flexible PTO 
  • Passionate team dedicated to making a positive impact
  • Awesome office with snacks and catered lunch in the Financial District 
  • Generous parental leave policy
  • Unlimited career growth opportunity

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

  • Zone 1: San Francisco Bay Area and New York City Metro
  • Zone 2: All other California locations and Seattle, WA
  • Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin,
    TX, CT, IL, MA, NH, NJ, OR, RI, VT
  • Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1

$80,000 - $94,800 USD

Zone 2

$72,540 - $85,320 USD

Zone 3

$72,540 - $85,320 USD

Zone 4

$64,480 - $75,840 USD

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.

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