Job Application for Software Training Consultant I - Practice Management at Modernizing Medicine, Inc.

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South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

Modernizing Medicine is hiring a Software Training Consultant - Practice Management to provide onsite and remote training classes for medical practice customers on the features and operation of products. You will be responsible for training clients on medical software using classroom, remote, on-the-job and blended training techniques. You will also manage the client training schedule, the workflow of the practice and coordinates with project managers and administrators to properly execute the training to all staff.

Your Role:

Train clients on the use of the features and functions of the service.
Establish rapport; gain and maintain credibility with diverse audiences.
Reporting software improvements and enhancements to software engineers.
Help our clients adopt best practices in using our solution to manage their practice.
You must be technically savvy with the ability to easily learn new software.
Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques.
Manages the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
Record details of client feedback through the training process.
Responsible for contributing to the creation of training resource material.
Maintain certification of 80% or higher on all application material and quizzes.

Skills & Requirements:

Bachelor's Degree preferred
At least 3+ years of delivering software training to business clients preferred
At least 3+ years of medical practice management (Claims Specialist, Accounts Receivable Specialist, Biller or similar)
At least 3+ years of experience using a medical practice management system preferred
Experience in OBGYN and or Urology highly preferred
Knowledge of EDI 5010 requirements preferred
Knowledge of Accounts Receivables preferred
Excellent troubleshooting skills and a drive to resolve client issues
Solid understanding of practice workflows as it relates to system interaction
Excellent communication skills; teamwork; detailed-oriented
Basic knowledge of Apple platforms and Windows PC
Willing to travel 75% domestically
Ability to provide some off-hours support, including weekend travel

#LI-SM1 #LI-REMOTE

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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ACKNOWLEDGEMENT: The information that I am submitting in this application is true and correct. I understand that in the event of my employment by the Company, I shall be subject to dismissal if any information that I have given in this application is false or misleading or if I have failed to give any information herein requested, regardless of the time elapsed after discovery. I authorize the Company to inquire into my educational, professional and past employment history and references as needed to research my qualifications for this position. I hereby give my consent to any former employer to provide employment-related information about me to the Company and will hold the Company and my former employer harmless from any claim made on the basis that such information about me was provided or that any employment decision was made on the basis of such information. I further authorize the Company to obtain any credit and consumer check. I hereby grant the Company, a limited license and right to use, store and process all of the information and data that I have provided or posted in this application, including my resume and other documentation submitted ("Information"), and the right to sublicense this Information to third parties who may have access to this information and data for purposes of assisting the Company in its recruiting and hiring efforts and activities, and/or who host, operate or otherwise perform on the Company's recruiting websites, including this site. I hereby represent to the Company that any Information does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person. If I am a California resident, I hereby acknowledge and agree that I have received and had an opportunity to review the Privacy Notice for California Residents Seeking Employment with Modernizing Medicine, Inc., (available here). I agree to indemnify, defend and hold the Company harmless from any third party claim, action, suit or proceeding arising out of or resulting from the Information. I understand that nothing in this employment application, the granting of an interview or my subsequent employment with the Company is intended to create an employment contract between myself and the Company under which my employment could be terminated only for cause. If employed, I will be required to provide original documents which verify my identity and right to work in the United States under the Immigration Reform and Control Act (IRCA) of 1986. The document(s) provided will be used for completion of Form I-9. *** BY TYPING MY FULL NAME BELOW, I hereby acknowledge that I have read and understand the above and I agree to the above terms in their entirety. **

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Software Training Consultant I - Practice Management

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