Job Application for Employee Relations Manager at Modernizing Medicine, Inc.

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South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Employee Relations Manager to join our India People Team. Employee Relations Manager will be responsible for managing local employee relations, including processes and procedures, to drive positive impacts on our workplace culture. The role will partner with the local People Team, US based Employee Relations Partner, Legal, Benefits, and Compliance teams to develop employee relations strategy, policy and practice. They will also ensure cross-functional investigations and any disciplinary processes are addressed promptly and impartially and in line with company values and applicable laws.

Essential Duties and Responsibilities

Partner in the design, implementation, and management of strategies and continuous improvement to employee relations framework and deliverables, including policies, procedures, and training.
Manage and conduct local workplace investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and violations of policies.
Partner with local POSH committee as appropriate for any claims related to sexual harassment.
Provide guidance and support to local People Team, People Business Partners and leaders in resolving conflicts and performance issues, recommending appropriate corrective actions, including disciplinary measures when necessary.
Partner with the Legal team (external and internal) to navigate sensitive employee issues and investigations and provide support to the Legal and Litigation teams as needed, and represent the company before authorities when required
Prepare comprehensive investigation reports with findings to include evaluation of any process gaps or practices that create legal risk in order to mitigate organizational liability.
Maintain and protect accurate, confidential records regarding investigations.
Collect, perform analysis of employment-related data such as turnover rates, exit interview data, and employee feedback to identify trends and areas of improvement.
Create a proactive employee engagement model that improves risk mitigation through escalation standards, feedback expectations and ongoing training. Partner with Training & Development to provide training and educational programs to employees and management on HR policies, procedures and compliance matters. Continually monitor and maintain company policies and procedures while anticipating change, providing critical and timely input regarding consequences and implications of local law and best practices to all internal stakeholders.
Research employee policy trends and practices at global and local levels and help align with legal requirements, our ModMed strategies, philosophies, and programs.
Manage local policies, including creation and approval obtainment. Partner on appropriate communication plan and document storage.

Experience and Skills Requirements

8+ years of Employee Relations experience conducting investigations in India - with strong understanding of local cultural norms.
Graduate (Bachelor’s Degree) in Business Management with specialization in HR, preferable to have Post Graduate or Law Degree.
Thorough understanding and application of internal and external HR principles, concepts, practices, and standards related to workplace harassment investigations .
Ability to protect confidentiality and personal privacy while handling sensitive documents and records. Able to handle confidential information in a professional manner.
Experience demonstrating effective consultation and influencing skills. Ability to build trust-based relationships at all levels.
Successful experience with constructive confrontation, conflict resolution, and analysis (problem assessment, solution generation).
Exceptional written and verbal communication skills.
Ability to build strong working relationships across all levels of the organization, and ability to objectively coach cross-functional partners through complex issues.
Ability to competently analyze and synthesize documents and data to make objective findings.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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Employee Relations Manager

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